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DISCLAIMERS
What is here is true to the best of our understanding but we are only human. We are not attorneys, bankers (not any more), a collection agency, or a credit card issuer. We just like distributing useful information to the public. So a word to the wise: before you rely on any of the information here, check it out for yourself.
The information on this site relates to law and custom in the U.S. and should not be taken as a guide to consumer credit in other nations. Also, it concentrates on federal law as opposed to state laws, which vary widely. State law may give you important protections in addition to those from federal law but in every state you have at least the protections derived from federal law and listed here. We're always interested in state and local comparisons, but by design omit almost all state information from this collection. It's long enough already!
Other resources
The Federal Reserve System publishes a series of pamphlets that describe your legal rights and advise you on conducting your financial affairs. Most are free or cost well under $1. You can get a free index of them from your nearest Federal Reserve Bank. Ask for the catalog "Public Information Materials." (If you don't know where the nearest Federal Reserve Bank is, any bank can tell you.) Readers of this guide will be especially interested in the publications listed on six pages under "Consumer Finance," most intended for the general public. There are also many publications on home equity loans and other home mortgages.
The Federal Financial Institutions Examination Council puts out a booklet called Consumer Rights. It lists federal laws that protect consumer rights and explains how to make complaints against financial institutions. You can pick up a copy in the literature rack at the Federal Reserve Bank or you can write to the Council at 1776 G Street NW, Suite 850B, Washington DC 20006. You might also ask for this at your local library.
Comments or suggestions are welcome, and can be sent to us using this form.
Other links:
Federal Trade Commission
Fair Isaac Credit Scoring
For the complete on-line guide to all consumer affairs, check out the government publication at: http://www.pueblo.gsa.gov
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