If you have been treated unfairly by a creditor
If you have questions about your credit rights or feel a creditor has treated you unfairly, contact the regulatory agency listed below.
| Creditor |
Contact |
| National banks |
Office of the Comptroller of the Currency
Customer Assistance Unit
1301 McKinney St.
Suite 3710
Houston, TX 77010
(800) 613-6743
www.occ.treas.gov |
State Member Banks of the Federal Reserve System
Division of Consumer and Community Affairs
Mail Stop 801
Federal Reserve Board
Washington, DC 20551
(202) 452-3693
www.federalreserve.gov |
Nonmember Federally Insured State Banks
Federal Deposit Insurance Corporation
Office of Compliance and Consumer Affairs
550 17th Street, N.W.
Room PA-1730, 7th Floor
Washington, DC 20249
(202) 942-3100 or
(800) 842-6929
www.fdic.gov |
Savings and Loan Associations
Office of Thrift Supervision
Consumer Programs
17010 G Street, N.W., 6th Floor
Washington, DC 20552
(202) 906-6237 or
(800) 842-6929
www.ots.treas.gov |
Federal Credit Unions
National Credit Union Administration
Office of Public and Congressional Affairs
1775 Duke St.
Alexandria, VA 22314
(703) 518-6330
www.ncua.gov |
Other Lenders
Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, N.W.
Washington, DC 20580
(202) 326-3758 or
(877) FTC-HELP, toll gree (877-382-4357)
www.ftc.gov |
| A state-chartered bank that is a member of the Federal Reserve System |
The Federal Reserve Bank near you |
| A state-chartered bank that is not a member of the Federal Reserve System |
Federal Deposit Insurance Corporation
Office of Consumer Programs
550 Seventeenth St., N.W.
Washington, D.C. 20429 |
| A savings and loan |
Office of Thrift Supervision
Office of Consumer Affairs
1700 G Street, N.W.
Washington, D.C. 20552 |
| A credit union |
National Credit Union Administration
Division of Consumer Affairs
1776 G Street, N.W.
Washington, D.C. 20456 |
| Other creditors such as department stores, finance companies, etc. |
Federal Trade Commission
Division of Credit Practices
Pennsylvania Avenue at Sixth Street, N.W.
Washington, D.C. 20580 |
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