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Who to Complain to if You Have Been Treated Unfairly by a Creditor

Last Updated: October 14, 2011

If you have been treated unfairly by a creditor, here is a listing of the United States regulatory agencies to contact. If you feel that your credit rights have been violated or if you feel that you have been treated unfairly, contact one of these agencies below.

Type of Creditor Who to Contact
National Banks Office of the Comptroller of the Currency
Customer Assistance Unit
1301 McKinney St.
Suite 3710
Houston, TX 77010
(800) 613-6743
www.occ.treas.gov
State Member Banks of the Federal Reserve System Division of Consumer and Community Affairs
Mail Stop 801
Federal Reserve Board
Washington, D.C. 20551
(202) 452-3693
www.federalreserve.gov
Non-Member Federally Insured State Banks Federal Deposit Insurance Corporation
Office of Compliance and Consumer Affairs
550 Seventeenth St., N.W.
Washington, D.C. 20429
(202) 942-3100
www.fdic.gov
Savings and Loan Associations Office of Thrift Supervision
Consumer Programs
17010 G Street, N.W., 6th Floor
Washington, D.C. 20552
(202) 906-6237
www.ots.treas.gov
Federal Credit Unions National Credit Union Administration
Office of Public and Congressional Affairs
1775 Duke Street
Alexandria, VA 22314
(703) 518-6330
www.ncua.gov
Other Lenders Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, N.W.
Washington, D.C. 20580
(202) 326-3758
www.ftc.org

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