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Credit Complaints - Credit Rights, Regulatory Agency, Consumer Affairs, FTC

Who to Complain to if You Have Been Treated Unfairly by a Creditor

Last Updated: August 30, 2016

States have a number of consumer protection laws to help those who have been defrauded or treated unfairly in a transaction with a creditor. Creditors, realizing you may have limited funds to pay them with, might begin to employ unfair and desperate measures to try to squeeze as much money as they can from you before it is too late. These methods may include harassing phone calls and letters and possibly calling your place of employment or your friends.

In order to protect consumers, the Federal Trade Commission (FTC) has enacted numerous laws to help to protect consumers from unfair practices and the Bureau of Consumer Protection conducts investigations, sues companies who violate these laws, develops rules to protect consumers, and educates consumers and businesses about their rights and responsibilities.

If you have been treated unfairly by a creditor, here is a listing of the United States regulatory agencies to contact. If you feel that your credit rights have been violated or if you feel that you have been treated unfairly, contact one of these agencies below.


Type of Creditor Who to Contact
National Banks Office of the Comptroller of the Currency
Customer Assistance Unit
1301 McKinney St.
Suite 3710
Houston, TX 77010
(800) 613-6743
State Member Banks of the Federal Reserve System Division of Consumer and Community Affairs
Mail Stop 801
Federal Reserve Board
Washington, D.C. 20551
(202) 452-3693
Non-Member Federally Insured State Banks Federal Deposit Insurance Corporation
Office of Compliance and Consumer Affairs
550 Seventeenth St., N.W.
Washington, D.C. 20429
(202) 942-3100
Savings and Loan Associations Office of Thrift Supervision
Consumer Programs
17010 G Street, N.W., 6th Floor
Washington, D.C. 20552
(202) 906-6237
Federal Credit Unions National Credit Union Administration
Office of Public and Congressional Affairs
1775 Duke Street
Alexandria, VA 22314
(703) 518-6330
Other Lenders Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, N.W.
Washington, D.C. 20580
(202) 326-3758
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