I’ve been saying this all along, but you can get results with a little persistence, though the gist of this artical is to point out how rude and slimy these guys are.

They first tell the customer that they can’t lower the interest rate on her credit card, because it’s locked, then tell her that they CAN raise it. WTF??

http://consumerist.com/357028/email-to-boa-exec-reduces-apr-in-face-of-rude-csrs

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