After he continued to receive mailings for months from his bank after he thought he opted out of their mailings, reader Perre asked Citibank if they had honored his request. They said, “yes you’re opted out of Balance Transfer offers and Cash Convenience Checks.” Then he cleverly thought to ask which mailing lists he was still opted in. Citibank told him he was still on “Sales and Marketing” and “Third Party Sharing.” They explained this by saying when you call to opt-out, they only take you off “in-statement offers.” We’re not sure what that means, it sounds like they’re just agreeing to not put additional marketing offers in your billing statement envelope, which is definitely not what any normal person would have in mind when they call to opt-out. Sneaky. When you call a company to opt-out of their mailings, be sure to also ask which lists you’re opted in, and then ask to get off those as well.
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Here’s what you do if you’ve tried opting out but they continue to send mailings. Take the application form, and with a magic marker write in large letters, “I Have Opted OUt. Do Not Send Anymore Mailings.” Leave your address visible so they know who you are. Then put it into the postage paid envelope and add as much junk paper as you can fit along with something rigid is good, too, and seal it into the envelope and drop it in the mail. The company will be charged by the weight of the envelope, plus it will incur an extra non-machineable fee. Good luck getting rid of the buggers!