We know, we know. No one likes dealing with customer service. You don’t know where the call center is, how knowledgeable the agent is, and what script they are forced to follow. However, you can go a long way merely by just being friendly. OK, so you’re probably upset when you call customer service. This is no news to the person you get on the other end of the line. Why not be different and make their day? From the Consumerist, here are 2 tips:
- Engaging in friendly banter doesn’t just help you get what you want. It makes the call better for you too. These guys aren’t your enemy. In fact, right now, they’re the best friend you have in the whole world.
- At least once a minute, say ‘thank you.’ If you thought about it, you’d realize that yes, you do mean it.
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3 responses so far ↓
1 Jerry // May 31, 2008 at 2:47 pm
I agree.
You definitely catch more flies with honey.
2 Anna Ford // Jun 2, 2008 at 12:41 am
Hi good day
I agree that you given a tip for customer service. In fact we should have a good PR for them. And always being a presentable when we are talking to them..
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Anna Ford
3 Michael // Jun 3, 2008 at 6:28 pm
I tried this tip and they cancelled my card, It seems that in this day and age the nicer you try to be the more they feel you are a pushover. I will continue to be a nice guy and not let something like this upset me, the other card services were nice and helpful. Which one am I refering to - Wa Mu.
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