Outsourcing work overseas can easily reduce many companies’ overhead costs by well over fifty percent. Production is more efficient in countries like the Philippines, and especially India, which is quickly becoming the outsourcing epicenter of the world. Statistics show that outsourced employees are generally more hard-working and reliable than native ones, so outsourced call centers [...]
Entries Tagged as 'Outsourcing'
Outsourcing Heightens Risk of Identity Theft
November 10th, 2008 · 5 Comments · Identity Theft
Tags: Identity Theft·India·Legal Issues·Offshore·Outsourcing·Phillipines·Reduce Costs·Risk
India Debt Collection Call Centers – Who is Responsible?
August 20th, 2008 · 3 Comments · Debt Collection
In April, I published a blog post covering a New York Times story about outsourcing collection calls to India. In this article I maintained that any violations of the Fair Debt Collection Practices Act (FDCPA), harrassing phone calls, threats, revealing information about the debt to someone who is not the debtor would be the responsibility [...]
Tags: Call Centers·Debt Collection·India·Outsourcing·Privacy·Who is Responsible



