Well, I disagree with this. There are many posts here asking "Is this proper validation?" I don't believe in getting into a pissing contest with the CA over whether or not it's "proper validation." That's not the battle one should be fighting. Since "proper validation" is never explicitly defined, it's a waste time. I agree with asking for what jennieb said: proof they own the debt, and a complete accounting of how they arrived at the amount they are demanding. I just put it in this context: "I require this information in order to work towards a resolution of this matter." If they don't