Ok so i called him back and he said that he couldn't get any more information or documentation for the claim until tomorrow due to Hertz' corporate office being closed for the evening. I will call back to get the collector's company name and address so i can send a letter. The address they had on file was a old address from mine which i haven't lived at for a year and isn't located on any of my legal documents (ie: Driver's license, passport, etc.) and never has been.