Thanx 47, I understand. I'm much too busy to keep a solid schedule according to the flow chart model, but now I'm stepping it up. Yes, I have all documentation and original envelopes regarding the collection. Their 1st response at debt validation was an absolute joke. The OC gave them a few copies of invoices for merchandise my business ordered and none, I mean NONE of it was relevant to the collection 'debt' And, actually on this one I have a folder close to 2" thick on documentation for this vendor... I mean 'OC' As soon as I saw things from this vendor headed south I printed out all email communications sent regarding every order we ever placed (save a handfull placed over the phone) and cancelled. The first DV I sent USPS Priority Mail Signature required with tracking just cause it was easier from my office as soon as I got the first contact letter. I did not followup after day 31, but I did finally receive the DV around 60 days. This past week was 30 days ('at least 30 days to investigate this information and during such time all collection activity must cease and desist.') I have sent them a response indicating that DV provided was incomplete and I requested they review my enclosed copy of the first DV letter and to provide DV 'in a timely and proper format' If a CA takes their time when responding to a DV, then they're also holding themselves up because collection action has to cease until DV is provided, right? Thanx again! Take 'em to the Hole!