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I was admitted to the emergency room at the beginning of April 2012 by my grandparents down in Nevada (I lived in Washington before and after this incident so that's where my insurance is through- First Choice Health) for suicidal ideation and an anxiety attack. After being held there for a couple days I was moved to a psychiatric hospital for an involuntary psychiatric stay. We had met our deductable for the year because of these stays and after that my mother and I arranged payments with them while waiting for insurance to chime in but it seemed to be taking longer than normal. I soon decided to call the hospital and they told me that the insurance wasn’t responding to their claim. When I called insurance, they said that they never received anything from that time period. For the next few months I continued to check in with both ends but there was obviously a continued miscommunication because nothing has been taken care of. We tried conducting three-way calls to work it out and every few weeks I attempted to get an update of the status but it all has been unsuccessful. At the end of December 2012 I called the hospital to give permission for my mother to deal with further inquiries while I went on a volunteer trip, but when I returned, my mother informed me that they had been refusing to speak with her because “their records had been wiped.” They sent me to collections, but when I called the agency and explained, they dismissed the claim. A few more months of bills in the mail and now I have been sent to Grant & Weber, Inc., another collection corporation. Now when I try to call the hospital to figure out what is going on, they won’t even speak to me. They ask, “Can I put you on hold for a minute to check something?” and just like that, after already waiting an hour on hold with them, they forward me to this agency without even hearing what I have to say. Grant & Weber has since threatened to forward my account to their attorney even though I clearly have insurance that is supposed to be paying for my medical bills. The last time I called to dispute the bill they said something about a $60,000 bill that my insurance has already paid $38,000 towards and that's all they wanted to pay. I have absolutely no idea where these random numbers even came from and the representative didn’t stay on the line long enough to explain anything to me. I eventually was able to get a register of bills with the diagnostic codes from the hospital that I included in a letter I sent to my insurance company directly since they has failed to do so. They wrote back saying that it's too late to make a claim. Isn't that what I was trying to do the entire time?? I have no idea what is going on here. I'm only 20 years old, I work and go to school, and I don't have the energy to deal with this. When I checked my credit score recently it said that I have around $3,200 in collections by Grant & Weber and trust me, it's completely killed my credit. I apologize for the huge chunk of text, but I could use any advice on this matter. The insurance company and the hospital apparently have no records of these many calls I had been making trying to fix this. What am I supposed to do? So far we've payed over $6,000 towards an entirely unecessary bill. I don't have any more money to pay this bill, nor should I have to considering I HAVE insurance and my deductable was met. Am I in the wrong?