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CRA's won't answer questions on the phone.

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One more question for this evening.

I've been calling the CRA's about information on my credit reports - questioning them on the validity of some of the debts.

Their customer service reps just tell me that I have to go to their website and then hang up on me.

Is this legal? I thought I read somewhere that the FCRA states that consumers have a right to speak to a customer service person (i.e. a real human).

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It doesn't say that you have a right to speak to a human.

You were victim of the "I make $9 an hour and will dictate your life" syndrome that runs rampant with these reps.

It's always best to conduct all your business in writing. It gives you a paper trail that may come in handy down the road.

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