FICOfocused Posted August 7, 2003 Report Share Posted August 7, 2003 PG has been a great help to us, and for that we are grateful, but man am I angry right now. DH had 90 day trial and cancelled 80 days into it just to be safe. Well, this morning they put the $90.00 charge through to his card! He called this morning and complained that he shouldn't be charged and they told him he never cancelled his account. He gave them his cancellation # and noowthey are refunding his money - in 10 to 15 business days!!!!What a scam! Just wanted to make people aware. Link to comment Share on other sites More sharing options...
almost_there Posted August 7, 2003 Report Share Posted August 7, 2003 Thanks for the heads up Link to comment Share on other sites More sharing options...
grantjeffries Posted August 7, 2003 Report Share Posted August 7, 2003 That brings up a good question. How do you cancel PG once the trial period is up? Did you do it online? Link to comment Share on other sites More sharing options...
utman17 Posted August 7, 2003 Report Share Posted August 7, 2003 I like them so much, I went ahead and paid for the fee, thats not bad considering 300+ pulls a year.. Link to comment Share on other sites More sharing options...
FICOfocused Posted August 7, 2003 Author Report Share Posted August 7, 2003 you call them and cancel - get a confirmation #! Link to comment Share on other sites More sharing options...
laura66 Posted August 7, 2003 Report Share Posted August 7, 2003 I cancelled my DH's account on the phone, got a confirmation# both verbally and by e-mail. I think I'm keeping mine, though. Link to comment Share on other sites More sharing options...
Siren Posted August 7, 2003 Report Share Posted August 7, 2003 I placed a cancellation reminder in my PDA for 2 weeks ahead of the cut off date to be sure.I like the service as well (Unlimited pulls!) but uncertain if I'll want to pay the $90 fee at the end of the trial. It's doubtful... Link to comment Share on other sites More sharing options...
busted Posted August 7, 2003 Report Share Posted August 7, 2003 I like PG and think it's worth the 90 clams.To cancel w/in the 90 day trial:PG: 877.202.8828Seek Confirmation #(or)ATTN: MEMBERSHIP DEPTPRIVACY GUARD40 OAKVIEW DRTRUMBULL CT06611-4748Green Card it. CRRR.Busted Link to comment Share on other sites More sharing options...
wranglertj Posted August 8, 2003 Report Share Posted August 8, 2003 I had to threaten to send PG an ITS to get my $80 back, plus another $80 because it cost me to dip into my overdraft... I eventually got my money back. I'll have to try it again when I open a different account other than my normal checking account Link to comment Share on other sites More sharing options...
thefall Posted August 8, 2003 Report Share Posted August 8, 2003 My trial was up at the end of July and since I could not spare the $89.00 at the time I called and told them (nicely) I would have to cancel or they could extend me a month and I would pay then. They said no prob and I will sign on for the year. Hopefully the major work will have been done by then and I will find someone who offers quartly pulls.Still the OP echoes complaints I had heard about them before I signed up-I watched my online bank statements carefully.They do have a heinous privacy policy-even though I did the opt-out thing with the cra's they will share with about anyone EVEN after you are no longer a customer. Link to comment Share on other sites More sharing options...
LAB Posted September 10, 2003 Report Share Posted September 10, 2003 Anyone know I have a charge on my debit cardand it does not say privacygaurd but credit card protect.I do not no if these are the same people I cancelled my membership with pg 2 weeks ago.Thanks Lab Link to comment Share on other sites More sharing options...
Raimondi65 Posted September 10, 2003 Report Share Posted September 10, 2003 Lab,Your bank should be able to provide a phone number to call and see who charged you. I had it happen to me and my online statement includes a phone number.DC Link to comment Share on other sites More sharing options...
humdinger Posted September 10, 2003 Report Share Posted September 10, 2003 been here, done this !We really need a sticky to warn about PG's cancellation! Link to comment Share on other sites More sharing options...
Recommended Posts