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CA didn't keep its part of agreement

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My spouse settled with a CA and paid the settlement amount. Our attorney prepared a document which claimed no liability to the debt even though we paid it). The document was signed by a manager at the CA. After the settlement was paid, the CA filed the collection on my spouse's credit report and won't respond to our letters (not certified/registered). We now plan to send a letter via registered mail, but what else can we do?

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