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CRA's didn't validate...

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I've been gone throught the holiday season and now I'm back with issues, sorry!! :( I sent CHOD letters out two all three CRA's and from them all on different accounts I got back letters that said previously verified. I also know that one account is showing as a joint account and I've never had a joint account. This has just been completely ignored. My question is, can a CRA state that an account has been previously verified and do nothing? Are there any other suggestions that I could get this joint account taken off of my CR's? Thanks for the help in advance.

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