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experian has had me on hold for 26 minutes

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You should feel lucky that your not the rep on the other end that has to deal with the customers that have disputes and have been holding. I think all company should always have enough people to answer their customers calls in a timely manner, so please do not take it out on the rep. I worked as a call center rep for 6 years and it's a bad situation when the company works you to the bone then you have to chewed out from a customer for hold time. I'm thankful to the Lord I am not strapped to a phone with over a 100 calls in the que.

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