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No luck with Sears Help!

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I have flagged sears and flagged and flagged . Wrote goodwill letters Three times . Called about 10. What can i do to get this off my credit report? They said since it was 90 days late several times there is nothing they can do . i ve paid it off . and cancelled it . But they will not take it off Anyone who has had luck please let me know .. By the way if anyone has had a late of 30 to 60 days just call them and they will more than likely take it off.

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