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Dillards HELP


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Hi guys got a question my mom has a closed paid account from dillards. But it is reporting as zero balance charged off as a bad debt or profit and loss on all 3 bureaus except it says open on EQ. I want to get this either updated to paid as agreed or deleted. What is the besy route. This is the original creditor so I know DV is not the way to go. Whats the first move anyone. Id really appreciate your help.

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