Jump to content

CSC - LOTS of items under investigation?

Recommended Posts

I know, I'm posting a lot lately. Sorry. :) I just wanted to comment on CSC's new tactic with me.

I am supposed to have 3 items under investigation. I called them up today to make sure things were under investigation because I've gotten about 5 or 6 form letters whining about this or that.


Me: "Hi. I just need to make sure which items are being investigated on my report right now."

Her: "Ok. I show you have investigations going on right now."

Me: "Can I tell you the name of the item and you tell me if it's under investigation or not?"

Her: "We don't do that. I can only tell you that you have a lot of things under investigation right now. Judgments, everything. A lot"

Me: "What? Why are judgments under investigation?"

Her:"Because you contacted us and told us to put it in dispute"

Me: "Um...no I didn't. I had them investigated in December, they came back verified, I asked for your investigation procedures. So does that mean YOU GUYS automatically put them BACK under investigation??"

Her: "We don't do that ma'am. You put them in dispute."

Me: "Well, I didn't...but anyway. Can I ask if Capital One is under investigation?"

Her: "I can't tell you that. All I can tell you is your last investigation will be finished April 19th"

Me: "If I made the disputes, why can't you tell me if they're under investigation or not?"

Her: "Miss CMChase, we don't do that. We can only tell you lots of items are under investigation..we can't tell you EVERY SINGLE thing".

:roll: Makes me curious as to what the hell they have under investigation that I didn't ask for!! Me hates CRAs. :evil: Ok...done ranting. (For now)

Link to comment
Share on other sites

If they have a local office in your area, walk in and drop a bomb-shell on them there. It's harder for them to disregard a person face-to-face than across a phone line.

I always wanted to set foot in a CRA office.

It would be like the Wizard of Oz. Just what is exactly behind the curtain???

Link to comment
Share on other sites

This topic is now closed to further replies.

  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.. For more information, please see our Privacy Policy and Terms of Use.