mcdavis8 10 Posted September 13, 2004 Report Share Posted September 13, 2004 All,Spoke with EXP today, the tell me that they do not accept faxes and will not allow me to speak to managers but they will have one call me within 72 hours.Is this true and right according to their processes? Has anyone else seen differently?Thanks! Link to post Share on other sites
DocDon 388 Posted September 13, 2004 Report Share Posted September 13, 2004 They won't accept faxes, emails, or phone calls when it comes to you supplying "proof" that there is an error being reported. I do it anyway. Link to post Share on other sites
breathing_easier 30 Posted September 13, 2004 Report Share Posted September 13, 2004 Doc: Pray tell, what fax number do you use for Experian?I spoke with Experian last week regarding two TLs that are wrong and for which I have written correspondence from both of their subscribers confirming that the TLs are wrong. They asked me to overnight mail the correspondence to them for speedy handling. Since the cost of overnight mail is less than the cost of CMRRR (okay, I get a discount) I did just that and I'm hoping for the "speedy handling" they promised. Link to post Share on other sites
mcdavis8 10 Posted September 13, 2004 Author Report Share Posted September 13, 2004 Did they give you any special mailing instructions? Address to a certain person or a location that is different then the standard? Link to post Share on other sites
DocPC 10 Posted September 13, 2004 Report Share Posted September 13, 2004 EXP fax #: 972-390-3838I have a bunch for the others that were working last week if you need them. Link to post Share on other sites
breathing_easier 30 Posted September 13, 2004 Report Share Posted September 13, 2004 Did they give you any special mailing instructions? Address to a certain person or a location that is different then the standard?I spoke to an Experian rep named "Leon" who asked that I overnight the information to him at Experian, 701 Experian Parkway, Allen, TX 75013, to the attention of "Miss Beal - Leon." I'll let you know what type of results I get. Link to post Share on other sites
breathing_easier 30 Posted September 13, 2004 Report Share Posted September 13, 2004 EXP fax #: 972-390-3838I have a bunch for the others that were working last week if you need them.Thanks, Doc. If you also have a fax for TransUnion, that'd be great. Link to post Share on other sites
Ravenous Wolf 184 Posted September 15, 2004 Report Share Posted September 15, 2004 All,Spoke with EXP today, the tell me that they do not accept faxes and will not allow me to speak to managers but they will have one call me within 72 hours.Is this true and right according to their processes? Has anyone else seen differently?I never had any problems with EX in talking to a manager. In fact, the few times I had serious problems, I did talk to a manager right away. The pig-eyed lying sack of [EXPLETIVE DELETED] gave me the same runaround as the rep. Link to post Share on other sites
DocPC 10 Posted September 15, 2004 Report Share Posted September 15, 2004 EXP fax #: 972-390-3838I have a bunch for the others that were working last week if you need them.Thanks, Doc. If you also have a fax for TransUnion, that'd be great.TU Fax: 610-546-4693610-546-4758Supervisors Fax: 610-546-4765 Link to post Share on other sites
irishman 10 Posted November 6, 2004 Report Share Posted November 6, 2004 Did they give you any special mailing instructions? Address to a certain person or a location that is different then the standard?I spoke to an Experian rep named "Leon" who asked that I overnight the information to him at Experian, 701 Experian Parkway, Allen, TX 75013, to the attention of "Miss Beal - Leon." I'll let you know what type of results I get.Two months later and never let us know? what gives? Link to post Share on other sites
