anti-something Posted October 18, 2004 Report Share Posted October 18, 2004 i have made payment arrnagements with a hospital for some co-pays, but they keep on sending me letters (and have called once) asking for payment in full. every time i get a letter i call them again, say i've already made arrangements, and they go, 'oh yeah, i see that, let me take the flag off the account so you dont get more letters' then i get more letters.this is getting a little frustrating, but what i really dont want is them sending this off to collections and all that grief.should i send a letter stating the terms they agreed to over the phone? i did ask them to send me out something showing the payment plan, and they said they will send out updated bills showing my payments and when the next payment is due, but all i get are these damn pay in full letters! /spit Link to comment Share on other sites More sharing options...
retmar Posted October 18, 2004 Report Share Posted October 18, 2004 Hopefully, you have been writing down the date, time, and name of rep you spoke to, along with general notations of conversations. Now, you will send the first of your payments along with a letter clearly stating the agreement made between you and "ADUB". Include all that has occurred including all promises, etc. This should straighten it out. If not, keep sending your letters with each payment so as to create a paper trail. Link to comment Share on other sites More sharing options...
anti-something Posted October 18, 2004 Author Report Share Posted October 18, 2004 i've been recording the calls, and paying by CC over the phone, so i have records, just not written ones.i called them AGAIN today after getting another letter, and once again they claimed that the payment arrangements have been noted, but the computer isnt happy about it and keeps voiding it and then spitting out demand notices (even i know enough about computers to know they do what you tell them to do!) so this time they wrote a note, i guess for the next time i call, that all is well! Link to comment Share on other sites More sharing options...
retmar Posted October 19, 2004 Report Share Posted October 19, 2004 If you receive one more letter, send them a very nasty "shape up or ship out". Link to comment Share on other sites More sharing options...
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