smogtek Posted December 1, 2004 Report Share Posted December 1, 2004 Recently disputed a "reinsertion" with TU online and it came back verified. Figured whoever did the investigation probably didn't understand, so I decided to call.Called TU in the hopes of getting through to the Chester, PA office since I grew up in Philly and they always seem to work with me. WRONG! Call the 800 # and who answers but "Apu". Hmmmm, thought he worked at the Springfield Qwik-E-Mart. Well, I asked if he was in Chester or Fullerton and he says, "For security reasons I can't tell you". Huh, they have ALL MY PERSONAL info and they can't tell ME where THEY are? So I hang up and call back figuring I'll get lucky and get a Stateside rep. WRONG AGAIN! This time it's "Apu's" sister. She speaks better English, but I still get the "Sorry, we can't tell you where we are" story. Like I can't tell an Indian accent when I hear one. LMFAO! So I ask how I can speak to someone in Chester, PA. She says "hold on" and transfers me.Voila! Stateside rep comes on. Me: Is this the PA office?TU: Sorry, for security reasons I can't tell you.Me: How can I be sure this is TU?Rep: Don't know. Can I have your SSN?(Decide to get playful here)Me: No, for security reasons, I NEED to be sure.TU: Sorry, but ..........(Decide to use "secret" security question to confirm his location)Me: Well, can you tell me what a Philly Cheesesteak is?TU: No, but I can tell you I've eaten one.Me: OK, that'll do. Here's my SSN.TU: How can I help you Smogtek?Me: Got this CA that's a reinsert and I wasn't notified under FCRA 605.TU: Let me check. How do you know it's a reinsert?Me: 'Cause I'm looking at the report where you deleted it in 2002.TU: Oh, I see.Me: Can you see it on your computer screen?TU: Yes, but let me give you a fax number (area code 610 confirms Philly location) to send it to me and I'll delete it and sent you a new report.Me: Thank you. I will fax it shortly. Have a great holiday and eat a cheesesteak for me since I haven't been home in a long time.TU: Will do.I faxed him the report about 15 minutes later and will see what happens, but I expect he will take care of it because I've done this before with TU and they took care of the problem.MORAL of story: (1) You don't have to speak with India if you don't want to, (2) KEEP YOUR OLD REPORTS as they come in REAL handy and (3) Yes, the CRAs do have working FAX numbers!Hope all you guys and gals have a great Holiday Season.Matt Link to comment Share on other sites More sharing options...
miracle Posted December 1, 2004 Report Share Posted December 1, 2004 I hate outsourcing.. the part that gets me is when they say "this is sally, edward, donald etc..." Yea.. right... sure! It will help if you call at off peak hours (or so I have heard) to get someone stateside. I like your sly phillycheese steak question.. very smooth! Great job! Link to comment Share on other sites More sharing options...
DocDon Posted December 1, 2004 Report Share Posted December 1, 2004 Love that. [in a thick accent] "Hello, my name is Frank.""Somehow I just can't bring myself to believe that, Frank.""May I have your account number please""No. I think we'll end the conversation here. Thank you." Link to comment Share on other sites More sharing options...
Andyt293 Posted December 2, 2004 Report Share Posted December 2, 2004 I'm not against anyone making a living.....but...I prefer to speak to an American when discussing American laws.At least once a day I have the following conversation."May I have your account number"""No, Please transfer me to a supervisor in America" Link to comment Share on other sites More sharing options...
DocDon Posted December 2, 2004 Report Share Posted December 2, 2004 I don't believe that's wrong at all. This is my personal finances we're talking about. I don't want to talk to somebody who's only insight is a crash course in script reading.... Link to comment Share on other sites More sharing options...
miracle Posted December 2, 2004 Report Share Posted December 2, 2004 I'm not against anyone making a living.....but...I prefer to speak to an American when discussing American laws.At least once a day I have the following conversation."May I have your account number"""No, Please transfer me to a supervisor in America"What do they say when you say that?? Link to comment Share on other sites More sharing options...
Andyt293 Posted December 2, 2004 Report Share Posted December 2, 2004 Believe it or not, they actually transfer me. Link to comment Share on other sites More sharing options...
miracle Posted December 2, 2004 Report Share Posted December 2, 2004 Thanks for the tip.. I am going to try that! Link to comment Share on other sites More sharing options...
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