mzjazzyazz Posted March 5, 2005 Report Share Posted March 5, 2005 I had a collection agency agree to settle with me and delete the account upon payment. Once they recieved my payment, the csr who signed the letter sent me a bill for the remaining balance. I called her and asked her why did she send me this bill when we had a settlement. She told me because I sent a dv letter. I reminded her that her signature was on the settlement letter and that is was a contract that she is obligated to fulfill. She put her manager on the phone and he told me the bill was paid in full, and they would send me out another letter. They did, this time, it was not signed. I just checked PG, and the account is back on Equifax, showing 120 days past due, with the remaining balance showing as my balance. What should I do? Link to comment Share on other sites More sharing options...
elyse449 Posted March 5, 2005 Report Share Posted March 5, 2005 Hi there,If it were me I'd probably contact Equifax and dispute the reporting. In fact, I'd probably put my dispute on paper and send with it copies of BOTH of those letters you have (the signed one and the one you just got) and let them see for themselves.Or, maybe you can send a letter to the CA and give them time to fix their reporting? Just a thought...sorry, I'm a bit rusty after my own hiatus. Good luck hon, I sure hope it gets straightened out.E~ Link to comment Share on other sites More sharing options...
Chancy949 Posted March 5, 2005 Report Share Posted March 5, 2005 are they a member of ACA???I'd lodge an ethics complaint. Link to comment Share on other sites More sharing options...
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