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Goodwill Contacts at Citibank


Mannerheim
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I just send one - to the highest 'authority' I can find. It is either answered there, or passed along to the proper individual. Letters to the CEO are usually addressed by their executive assistants, or passed along to the appropriate VP.

The thing to remember when writing to the executive level is to keep the message short, sweet, and professional - if you ramble on, and make your letter look like a complaint that can be taken by a CSR, that's where you're letter will end up. :wink:

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I sent my goodwill letter via planetfeedback, after you submit your letter it provides the name and address of CEO, I sent the letter through mail also. It takes time for them to answer but if they feel your problem is due to improper handling of account they will contact you.

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