dgbbld Posted March 10, 2005 Report Share Posted March 10, 2005 ok so I had a 30 day late in sept 04 and 60 day late in november reported to the cra. I disputed with the cra and it came back verrified. so yesterday I sent a goodwill letter to Richard D Fairbank, CEOCapital One Financial2980 Fairview Park DriveSuite 1300Falls Church, VA 22042via planet feedback via planet feedback. The letter explained that I had moved and changed my address with cap 1 but my account was not updated properly and i did not recieve my billing blah blah and to please remove the lates.today I recieved this email from cap 1Dear David Thank you for contacting Capital One. We will be glad to assist you with this matter; however, we are unable to do so via e-mail. Please call our Customer Relations Department at 1-800-955-7070 (1-804-747-7200 if you are overseas). Our representatives are available 24 hours every day for your convenience.Since regular electronic correspondence is not a secure method of contacting us and we wish to protect the integrity of your account information, Capital One prefers to discuss personal and account-specific questions by telephone rather than by e-mail. We assure you that all otherelectronic contact with us such as viewing your statements and making payments is secure.We look forward to speaking with you.Sincerely,M. RigsbyeCorrespondenceCapital One Services®Visit us online at http://www.capitalone.com, where you can access valuableproducts and services.Original Message Follows:-------------------------Type of Feedback: QuestionFeedback Category: Billing/PaymentDavid has elected to use PlanetFeedback -- the nation's leading consumer feedback service -- to communicate with you. PlanetFeedback offers best-in-class tools to help companies generate intelligence from consumer feedback. If you would like information about our feedback solutions or Internet-monitoring services, please contact us at 1-888-333-3222. Thanks! I was like great a form letter but i called anyway it was the normal cap 1 number and i wasnt expecting any help. When i spoke to the rep and explained the situation he was aware of my letter and cap one took full responsibilty for the billing problems he appoligized three or four times for the error they made he told me that the lates would be reported as paid on time and all the late fees i paid would be credited to my account. I asked if he could send a letter stating this he typed one while i was on the phone and told me he would fax it to my office within 24 hours. At the end of the conversation he even started telling me how he wished he could pay his ballances of every month like i dowow just thought id share I believe this was a result of sending a letter via planet feedback Link to comment Share on other sites More sharing options...
RedDog Posted March 10, 2005 Report Share Posted March 10, 2005 Fantastic news. Let us know if they do update the CRAs. Link to comment Share on other sites More sharing options...
miracle Posted March 10, 2005 Report Share Posted March 10, 2005 That is awesome!!!!! Congrats! Keep up the great work!!! Link to comment Share on other sites More sharing options...
violetstar Posted March 10, 2005 Report Share Posted March 10, 2005 I had the exact situation. I did not send a letter, I just called the 800 number. I got a letter stating the agreement that they would delete the lates and refund the late charges.After about two weeks the lates were deleted and my account was refunded for the late charges.So you can be farely sure it will work out the same for your.Great Job! Link to comment Share on other sites More sharing options...
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