MrSmithInWashington Posted May 6, 2005 Report Share Posted May 6, 2005 My experience with this company:Joined on a 30-day free trial on Feb 1st. Receive the confirmation email; login to the site, poke around a bit and then click to order my FREE (the carrot of the 30-day free trial) 3-bureau report with one Credit Score. Screen asks for a number that I did not receive in confirmation email, and states that if I have not received it within 5 days to c0ntact 1-800-can't-ever-get-thru. I send a couple of emails over the next few weeks, also, with no response. During the last week of the 30 day period, I send an irate email outlining the entire experience and demand confirmation of my cancellation. No response.Fast forward: On March 14th (2 weeks after the 30 day trial ended), I receive a 'membership booklet' via US mail, with a customer number. Just for the heck of it, I go back to the site and try it. No luck, didn't expect it to work. I email AGAIN demanding confirmation of my cancellation, with a 'god-help-you if you charge my card' note, and asking them if this is standard practice, to string people along until the 30 days is up so that they can charge them.A week later, I get a one line email from CreditKeeper: "Your membership has been cancelled."NOT recommended! Link to comment Share on other sites More sharing options...
miracle Posted May 6, 2005 Report Share Posted May 6, 2005 Link to comment Share on other sites More sharing options...
breathing_easier Posted May 6, 2005 Report Share Posted May 6, 2005 How frustrating! I must have lucked out. I signed up last week online after cancelling PG and was able to immediately pull my 3-in-1 report. Link to comment Share on other sites More sharing options...
res0nzy7 Posted May 6, 2005 Report Share Posted May 6, 2005 Sorry to hear you have had problems with them. I have been using MCK for several months now with no problems. The only concern I have with them is they only alert you to changes in your credit report if they feel it is fraud related. When I disputed with Cavalry and the notation was made on my report of my dispute, I was not notified of the change. When I spoke with customer service, they said that notifications were if they suspect fraud, not if the consumer initiated the response. Link to comment Share on other sites More sharing options...
jq26 Posted May 6, 2005 Report Share Posted May 6, 2005 Sorry about your troubles wth them. That's frustrating. I've had great luck with PG and MCK, except for PG ending daily pulls of course. The service reps are clueless though, I'll give you that! Link to comment Share on other sites More sharing options...
VonAngel (aka EarthAngel) Posted May 6, 2005 Report Share Posted May 6, 2005 Yeah, I'd have to agree that MCK has been good [for me]. I'm still on my 30-day trial period & have no complaints. Now...I must admit though that signing up was ALMOST a pain. I had PG prior to signing up but wasn't able to reap the benefits of it (it canceled online reports right b4 I signed up for it). So, when I tried to sign up for MCK a day after canceling PG, it refused to let me. I was frustrated for a few days until I realized that they wouldn't let me sign up using the same credit card # that I used for PG. So...I whipped out another one (that's not mine ) and VIOLA!!! Not a problem since. Link to comment Share on other sites More sharing options...
luna Posted May 6, 2005 Report Share Posted May 6, 2005 That does sound like a nightmare! I signed up with them a few weeks ago but must have missed the 30 day trial. I was able to call CS and got through right away. Link to comment Share on other sites More sharing options...
breathing_easier Posted May 6, 2005 Report Share Posted May 6, 2005 Luna: Just noticed that you're also in SE Michigan. So welcome from one Michigander to another. If you signed up with MCK just a few weeks ago then you should still be in your 30-day free trial. It's still being offered to all first-time users of MCK. If they've already charged your card you may want to give them a call. Link to comment Share on other sites More sharing options...
HeartRN Posted May 6, 2005 Report Share Posted May 6, 2005 I've been using MCK for over a year now, and I haven't had any problems. Sorry to hear you had such a bad experience Mr. S. Link to comment Share on other sites More sharing options...
divemedic Posted May 6, 2005 Report Share Posted May 6, 2005 Im not having problems, either. Switched last week, and Ive pulled every day since. Link to comment Share on other sites More sharing options...
Tarheel Jack Posted May 6, 2005 Report Share Posted May 6, 2005 The past two days, I've been getting this - "Credit Keeper is temporarily down"Anyone else seeing that? Link to comment Share on other sites More sharing options...
HeartRN Posted May 6, 2005 Report Share Posted May 6, 2005 Sorry Jack, I've pulled mine no problem the past two days. Link to comment Share on other sites More sharing options...
breathing_easier Posted May 6, 2005 Report Share Posted May 6, 2005 Jack: I got that message for about two hours yesterday (5/5) and then I was finally able to pull my report. Initially I kept getting an error message that I was unable to log on using the information provided so I called MCK's Technical Support and was told the site was down. A few minutes later the "Site Temporarily Down" message came up. Was able to pull this morning with no problem. Have you called Technical Support? Link to comment Share on other sites More sharing options...
Tarheel Jack Posted May 7, 2005 Report Share Posted May 7, 2005 No, I haven't called tech support as of yet. I suppose I'll give them a ring shortly. It just seems strange I'm the only one getting this. Can't even get to the login screen. Link to comment Share on other sites More sharing options...
5150 Posted May 7, 2005 Report Share Posted May 7, 2005 i have used them over a year and have had good results. some times they are temp down. Link to comment Share on other sites More sharing options...
Tarheel Jack Posted May 7, 2005 Report Share Posted May 7, 2005 I'm up and running again, thanks to Heart. The home page is still showing that message, but the other pages load normally. hmmm... Link to comment Share on other sites More sharing options...
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