geen schuld Posted June 24, 2005 Report Share Posted June 24, 2005 I ordered my free credit reports online at annualcreditreport.com. I successfully received my reports from TransUnion and Experian. I got cheated out of my report from Equifax. The page acted up and would not show my report. I tried to start over and it said you already got your free report. There's no one to call to talk to about this problem as all phone lines are automated. There's no email contact either. So I wrote them a letter and explained what had happened along with an application for my Equifax report to be mailed to me.Today I got a letter from Equifax saying I already received my free report for this year!!! They obviously ignored my explanation letter.Bottom line is I've been cheated by this new service at annualcreditreport.com and don't know where to turn to next.Do I have any recourse at all, like complaining to the FTC or something? Link to comment Share on other sites More sharing options...
Been_Ponzied Posted June 25, 2005 Report Share Posted June 25, 2005 I'm pretty sure you are only allowed one report per year from either of the 3 agencies. Not one free report from each agency. Link to comment Share on other sites More sharing options...
arianeira Posted June 25, 2005 Report Share Posted June 25, 2005 No, it is one free report per agency. I had a similar problem, I wasn't able to get my report from Transunion, but luckily the error had happened before I was even able to order so I had the option to mail the form in.Sorry, I wish I had an answer for your problem. Have you tried to get a phone number for Equifax from someone who has a credit report (those numbers will usually allow you to find a real person to talk to)? I think your best bet would be to get someone from Equifax on the phone. Link to comment Share on other sites More sharing options...
hubbys_nightmare Posted June 26, 2005 Report Share Posted June 26, 2005 Couple of EQ #'s866-505-2173800-685-1111 Link to comment Share on other sites More sharing options...
Been_Ponzied Posted June 26, 2005 Report Share Posted June 26, 2005 No, it is one free report per agency. Then why did the form I printed out ask me to choose from which agency I wanted? I will have to check that site out again! Link to comment Share on other sites More sharing options...
lisa1 Posted June 26, 2005 Report Share Posted June 26, 2005 You can choose to receive a free report singly at different times or all 3 at one time. EQTUEX You choose which one or ones. Link to comment Share on other sites More sharing options...
Been_Ponzied Posted June 26, 2005 Report Share Posted June 26, 2005 Yes you guys were right and I was wrong! But it did say to chose one, from the .pdf form I had gotten somewhere. Online its a lot clearer. Oh and I found this:To contact the Annual Credit Report Request Service, to provide a suggestion, or to file a complaint about this service Please write to:Annual Credit Report Request Service PO Box 105283Atlanta, GA 30348-5283 Link to comment Share on other sites More sharing options...
Been_Ponzied Posted June 27, 2005 Report Share Posted June 27, 2005 I just wanted to let you know that I couldn't get two of my reports from them because of apparent ID problems. TransUnion was the meanest about it - they just flat out denied me. At least Experian gave instructions - they want all kinds of ID mailed to them. Link to comment Share on other sites More sharing options...
luna Posted June 27, 2005 Report Share Posted June 27, 2005 Due to an ERROR screen I was only able to get 2 of the 3 reports as well. Coincidence?? I think not.... Link to comment Share on other sites More sharing options...
Been_Ponzied Posted June 27, 2005 Report Share Posted June 27, 2005 Have you guys tried to actually call that number that the site gives? Their voice recognition system is INSANE!! I spelled my street address to them, and it said back, "OK, kittens. K-i-t-t-e-n-s." And the street was nothing like that! I think it is just so bad in order to discourage us from bothering them. Of course, knowing me, I stuck with it till the end and it said that TransUnion would be in touch with me by mail. Link to comment Share on other sites More sharing options...
geen schuld Posted June 30, 2005 Author Report Share Posted June 30, 2005 In today's mail I received a copy of my credit report from CSC. After some research I found that CSC is a division of Equifax. So I guess someone did read my letter I sent to AnnualCreditReport.com. Matter of fact I got duplicate copies which were mailed in separate envelopes. I just don't understand why it's from CSC instead of Equifax itself. But if that's what Equifax is handing out I guess I can live with it and I won't pursue the issue any further. BTW, has anybody else gotten a report from CSC rather than Equifax? Link to comment Share on other sites More sharing options...
Been_Ponzied Posted June 30, 2005 Report Share Posted June 30, 2005 That's weird. I got a report from Equifax through them. I never received anything with CSC's name on it at all. But then, I had mailed in a .pdf form; this was not from my online request at CSC. Link to comment Share on other sites More sharing options...
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