Been_Ponzied Posted June 28, 2006 Report Share Posted June 28, 2006 I got a recent CF for both my husband and I, and we need to call Transunion, but they no longer supply a phone number. I wonder if the FTC knows about this. I will report it to them. Meanwhile, anyone know the number? Thanks. Link to comment Share on other sites More sharing options...
what_now Posted June 28, 2006 Report Share Posted June 28, 2006 I called TU just yesterday. I got the number off the back page of my recent credit report. 1-800-916-8800.Good luck understanding them though. I think I said "what" and "can you repeat that" about 100 times! Link to comment Share on other sites More sharing options...
Been_Ponzied Posted June 28, 2006 Author Report Share Posted June 28, 2006 I called TU just yesterday. I got the number off the back page of my recent credit report. 1-800-916-8800.Good luck understanding them though. I think I said "what" and "can you repeat that" about 100 times! Thanks much! I looked all over our credit report and didn't see a phone number. They did the weirdest thing. When we tried to dispute, they sent a letter stating, "TransUnion's records do not allow the area code of your telephone number." That's a new one on me! And that paper doesn't have a phone number, either! I'll let you know what I find out about it. Link to comment Share on other sites More sharing options...
what_now Posted June 29, 2006 Report Share Posted June 29, 2006 "TransUnion's records do not allow the area code of your telephone number." What? Geeez! How do they come up with this stuff? Link to comment Share on other sites More sharing options...
lyle7289 Posted June 29, 2006 Report Share Posted June 29, 2006 And the sky is blue why Link to comment Share on other sites More sharing options...
Been_Ponzied Posted June 29, 2006 Author Report Share Posted June 29, 2006 Perhaps the entire management is foreign. Link to comment Share on other sites More sharing options...
LNY Posted June 29, 2006 Report Share Posted June 29, 2006 I've always gotten a true-blue American at Experian, but it hasn't stopped them from being stupid, incompetent and rude. Those charming features know no nationality. I'd rather deal with a friendly, respectful and competent foreign rep than a rude, insolent and stupid "homegrown" rep any day!!All I want is a CSR who treats me with respect, and if they don't know the answer to my problem, to happily find me someone who does. I don't care where they are located, what their native language is or whether their name is really Sandra or Sanjay. I just want them to DO THEIR JOB!!! And most of them DO NOT!!! Link to comment Share on other sites More sharing options...
what_now Posted June 30, 2006 Report Share Posted June 30, 2006 I hear ya! I don't care either what country you're from or what color you are. I'm certainly not a hater - my kids are biracial and I live in Iowa! I deal with racism quite a lot. However, when the only method of communication is via a telephone, it helps a great deal when English is spoken in an articulate manner. I never get nasty when I can't understand someone because English is obviously not their first language, but many times the rep gets frustrated with me because I ask them to please repeat what they just said. It's unfortunate and frustrating for both parties. Link to comment Share on other sites More sharing options...
LNY Posted June 30, 2006 Report Share Posted June 30, 2006 Oh, absolutely. It is very frustrating when anyone--no matter where they come from--doesn't understand what you're talking about when it comes to something as important as your finances or your health! Drives me nuts too!I've dealt with rude, incompetent CSRs at EX who might be native English-speakers, but they haven't got a clue of what the law is, or they refuse to let you finish a sentence because they assume they know that you're going to say. And they are as nasty as the day is long. You start out being nice but you lose patience before long because they don't seem at all interested in helping you, or even listening to you! They have this one-size-fits-all mentality, as if your particular details and circumstances don't matter... all they know is what's in their script. They want everything to fit into their nice little list of codes and they don't want to hear anything that deviates from it. OK, now I'm all in a lather again!! Link to comment Share on other sites More sharing options...
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