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Any help finding contact info for VW Credit


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I was wondering if anyone could help me find the board of directors contact info, or executives contact info for "VW Credit". I am having great difficulty finding anything(I have been searching for 3 hours!), and I know some of you are really great at finding this information. Thanks for any help!

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If you're speaking of Volkswagen Credit, whic I assume you are:


For questions regarding your current Volkswagen Credit account, feel free to contact us at (800) 428-4034 (8:00 a.m. to midnight Eastern Time, Monday-Friday).

Send correspondence to:

Volkswagen Credit

P.O. Box 3

Hillsboro, OR 97123-003

Lease-end Services

If your lease is within 90 days of maturity, please call us at (800) 521-0171 (9:00 a.m. to 8:00 p.m. Eastern Time, Monday-Friday)

Or for the parent company, VW Bank

Volkswagen Bank USA

5295 South 300 West

Suite 500

Salt Lake City, UT 84107

For general questions, you can email a customer representative at: info@vwbankusa.com

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Ok.....let's push the following button and see what happens.....


Volkswagen Credit

22823 NW Bennett St

Hillsboro, OR 97123

Telephone: (503) 615-7000

Fax: (800) 824-8284

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report

BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.


Principal: Ms Mindy Prentice

Customer Contact: Ms Mindy Prentice - (800) 428-4034

File Open Date: January 2004

TOB Classification: Consumer Finance & Loan Companies

BBB Membership: This company is not a member.

The Bureau has requested basic information from this company but has not received a response. As a result, the Bureau may not have current information about the company

Additional DBA Names

V W Credit

Audi Financial Services

V W Bank

V W Credit Inc

Marketplace Experience

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 9 complaints about this company in the last 36 months, our standard reporting period. Of the total of 9 complaints closed in 36 months, 4 were closed in the last year.

Billing or Collection Issues

BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.


BBB Definition:

Resolved - The company resolved the complaint issues.

3 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.

2 - Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

Administratively Closed

BBB Definition:

Administratively Closed - The BBB determined the company made a good faith and reasonable effort to resolve the issues, although the complainant was not always satisfied with the outcome.

2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.

Customer Service Issues

BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.


BBB Definition:

Resolved - The company resolved the complaint issues.

1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.

1 - Company offered a partial (less than 100%) settlement which the consumer accepted.

Competency Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional DBAs, Addresses and Telephone Numbers

Additional Addresses

3800 Hamlin Rd

Auburn Hills, MI 48326

Tel: (800) 521-0171

PO Box 3704

Hillsboro, OR 97123

PO Box 3703

Hillsboro, OR 97124

Additional Phone Numbers

(800) 428-4034

(866) 623-8350

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