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Have to order CR in order to dispute?

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I just tried to get it on line and says they can't do it online,wtf. Why not?

We're sorry. We are unable to process your request online. We understand that the privacy and security of your information is important to you; therefore we cannot provide a specific reason as to why we cannot deliver your report online. Our registration process is designed to ensure that your online personal credit report is released only to you. If you entered your credit card information, we did not charge you.

Please note--Your personal credit report can be delivered only through the U.S. mail

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