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Account Authentication regarding Inbound calls


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I would like to know the 3rd party collection laws in AZ for identifying an inbound caller?? What specific pieces of information must a collector verify before proceeding with the release of account information?? Can a collector read the name on the account without identifying the inbound caller first?? Does giving the collector the account # to retrieve account information constitute verification to release information on account to inbound caller?? Can the collector recite the consumer name on an account without first identifying the inbound caller??

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