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Bank escrowed taxes but never paid.

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A friend of mine discovered his mortgage payment went up considerably, 400.00 more.

When he inquired to at the bank (National City) they said the taxes went up.

He called the tax office to discover the bank never paid the full tax amount and he has been charged to pay late fees and penalties.

Can anyone direct me on his behalf to any resources of what to expect, guide the process of who is truly responsible for these late fees and penalties?

In the mortgage agreement the bank is to escrow the taxes and insurance.

His first home burnt down to the ground.. this home is lovely and on top of a mountain... he doesn't deserve this...

Any advice would be greatly appreciated.

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