Does anyone have an email address for American Express Customer Service or Collection

[amax41]

looking for an email address I'm out of country right nowand this would be my only ability or form of contact

[elyse449]

I don't honestly know, sorry. Try doing a search via online. Sometimes if you look up their actual website, there'll be a "contact us" form so you could try that. Good luck.

Elyse

[amax41]

yea that only works if you are an active customer only....these guys are a real pain in the butt

[J_Snow]

http://www10.americanexpress.com/sif/cda/page/0,1641,24691,00.asp

Worldwide telephone contact information. You may have to start on the phone...

[amax41]

already been there done it....phone does not work with Amex. They are ranking tops in "the most impossible to deal with" contest

[qtptute]

Write them a letter. DO NOT CALL! DO NOT SEND AN EMAIL EVER!

Make sure that your correspondence is sent certified return receipt requested and that you make a copy of everything you are sending.

[amax41]

ok so what is wrong with a email?

[qtptute]

Email create a whole bunch of problems for you, such as, they'll deny ever receiving it. You want strict proof which can be put into evidence and not be objected to in court. Using the USPS and Certified Return Receipt Requested leaves little doubt in a jury's mind that the D/C has received your mail. An email could be put through a spam filter, deleted off the hard drive of the main frame, etc.

[SOC]

Look email can have its place. I countersued with 8 days befor trial in one case. I emailed my ammendment and filed it in court and mailed it. Of course at court their attorney made a motion for leave as its new to him. I explained to Judge Crawford that they are attorneys and I am little ole me and I have email reciept to show they recieved my motion in a very timely manner, Just as soon as i had it. Judge crawford acknoleged my E-mail reciept and denied thier motion because of it. they still got thier leave for other reasons, then settled a week later, but the point was depending how you use the email. it could be to your advantage.