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Goodwill email went to cust service advice


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Good Will Letters work - if you send them to the right person(s).

Forget about customer service, they won't/can't don anything for you. Go directly to the top. Go on to the Internet and Google your company. On the company site there is usually a 'Contact Us' or Senior Management link. Find out the name of the CEO and send the GWL to that person CMRRR. They usually forward it on to the right person with a note to help, if possible. A note from the CEO carries weight.

If the company is public then go to the SEC site and do a search on that company. When you find it, look for the 8K/10K filings. These filings list the senior management. Do the same as above.

Good Luck

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