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Correcting inaccurate Payment History???


robynhgl
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I just sent out my first round of Disputes with the CRA's and my first set of DV's to the CA's.

I also want to dispute my mortgage payment history--it is showing lates each month for the past year. I have proof of the payments I made (the previous 9 months were paid via Western Union) along with a copy of my account history with the mortgage company that clearly shows that FULL payments were applied to my account each and every month (plus extra payments in some cases toward the escrow-taxes and ins). So a goodwill letter is a moot point....I've been there and done that without to no avail.

Is sending this proof to the CRA's a waste of time? Do they even look at it? I have tried to deal with the mortgage company regarding this for the past 6 months but they keep telling me they'll make the corrections--which NEVER happens! Can the CRA's look at the information that is sent and just go ahead and make the corrections?

I did several searches trying to find out more about this type of dispute/correction, I also looked up the eOSCAR info. Any info/help would be greatly appreciated.

Robyn

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Is sending this proof to the CRA's a waste of time? Do they even look at it? I have tried to deal with the mortgage company regarding this for the past 6 months but they keep telling me they'll make the corrections--which NEVER happens! Can the CRA's look at the information that is sent and just go ahead and make the corrections?

No, the CRA will just verify with the OC electronically. Your best bet is to get whatever "corrections" they are agreeing to in writing. Then you send THAT to the CRA.

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Wow I am with New Century and am having the same problem. I have talked to everyone including their legal department.

I have sent them certified mail including copies of front and back of paid checks and they still have not corrected it all they come back with is verified or sent me the same letter saying they are correct.

I thought I had the only Mortgage company with this problem. As a last resort I am now sending the paperwork to the big 3 asking they to verify the payments and correct the payment record.

I don't know where to go with after this as they filed bankruptcy on April 4th.

If you find the magic answer let me know. I even sent letters to the CEO with no results

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As a last resort I am now sending the paperwork to the big 3

Sending paperwork to the CRAs is a waste your time; they won't read it. Unless you have something in writing that says 'yes we made a mistake, it should read paid as agreed' they'll just verify as usual.

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Unbelievable--I got a letter from the mortgage co about making payment arrangements! Okay--the word 'payment' was in there--but not exactly what I was looking for.

I filed my complaint against them with the state today also. Maybe that will get their attention. It's hard to believe that so many really stupid people can have so much power over the major investments of others.

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I am having a similar issue with Option One

I paid online March 13.

I got a email reply stating the transaction has been accepted.

During this time i moved.

I received by mail April 2 that my payment wasn't received.

I called them immediately and it was discovered i forgot a 0 in my account#.

I thought the email was my receipt therefore i never looked at the account.

I paid March and April immediately.

They already reported it as a 30 day late and my credit dropped 100points.

(please note i have never been late)

I have talked to 4 different levels in customer service and corporate.

They waived the late fees but will not remove the 30 day late.

Does anyone have any suggestions?

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I thought the email was my receipt therefore i never looked at the account.

Other than a goodwill letter there is little you can do. Many times they will look at the intent; for example, you DID make your payment on time, you just forgot a 0. I would say that you made every effort to make the payment on time, it was just not applied correctly. They might sympathize with you on that point.

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The unfortunate problem when dealing with this mortgage company is that more often than not--you speak to customer service rep's located in INDIA. They cannot seem to answer any question without reading some company rhetoric to you word for word, over and over.

Goodwill letters go no where. They will not even tell you how to get in touch with their legal department or their corporate headquarters. Customer service is an impenetrable brick wall.

I went to a website that takes complaints about Option One--the majority of complaints are very similar to mine. It seems that those who do contact their state's Department of Finance and Insurance and file a complaint get results. Apparently the loss of licensing from the state is enough to make them find religion pretty quickly.

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"...company rhetoric...over and over..."

Yea, they do that.

"...letter from mortgage company about making payment arrangements..."

Why would you need 'arrangements' other than the original terms of your loan? Did something change related to their BK?

I' don't know what they mean anymore...I got papers for forebearance (the account is current), and now they sent papers for a modification. I called the number listed for the person who sent it out and he hasn't returned my calls.

Is Option One in BK?

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The papers are basically the same as what would be filled out for a mortgage.

We had asked about getting our interest rate lowered. They had raised it because the CR showed the payments were not made monthly. Apparently they use CR info to determine interest rate--yet the account summary shows payments were made each month. All three CRA's show a different payment history too. Perhaps the modification papers pertain to that. But unless they correct the history that the CRA's have on file, I don't know what good it will do. I just checked the CR's -- it shows OK for Feb and March. Still need to change the rest of it though.

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Oh ok, I thought so. My servicer doesn't do loan modifications, they said the only way to get the interest rate lowered was to do a refi (of course I wouldn't do it with them). I have America's Servicing Company but they're basically Wells Fargo.

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Oh ok, I thought so. My servicer doesn't do loan modifications, they said the only way to get the interest rate lowered was to do a refi (of course I wouldn't do it with them). I have America's Servicing Company but they're basically Wells Fargo.

I don't want to stay with Option One...they've been a nightmare. Can't re-fi though---payment history on the mortgage! I almost feel like they do this so that we cannot get away from them and we're stuck doing whatever they tell us to do for fear of losing our home.

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