Seanie Posted May 16, 2007 Report Share Posted May 16, 2007 So I was just on the phone with experian because I got the results of two investigations in which they could not even tell me what I investagated! I was so aggrevated and I demanded that they send me a MOV. I know I shouldn't have called but I was fired up. Anyways, I asked the lady if the calls were monitored for quality assurence. She said "somtimes" So I asked her to record the convesation for proof and she said no. I asked her for her name and she could only give me her first name. I asked for her extension and she said she could not say. She told me to refer to "Team Titans" whatever that means.Then I told her that I was going to record the call for some type of proof that they were going to follow through. She flipped out "I do not give you permission to record this call" I replied. "Why do I need your permission, This is my quality assurence". She was flipping out and I told her I recorded the whole thing and she hung up on me. I didn't really reocord it but the whole thing is bul****. Now I understand the importance of CMRR.. They do not offer consumers any sort of validation over the phone or internet. Link to comment Share on other sites More sharing options...
Drew Posted May 17, 2007 Report Share Posted May 17, 2007 Now I understand the importance of CMRR.. They do not offer consumers any sort of validation over the phone or internet.You got that right.As consumers, we're chihuahua's in a dog fight against pitbulls. It's important for them to know we have bite too. Link to comment Share on other sites More sharing options...
willingtocope Posted May 17, 2007 Report Share Posted May 17, 2007 I could be wrong (it has happened before) but I don't think you need her permission to record a call. Even if you live in a "two party" state, I beleive the other party only needs to be informed that the call is being recorded. Then, its their choice to continue talking or hang up... Link to comment Share on other sites More sharing options...
Gandolf Posted May 17, 2007 Report Share Posted May 17, 2007 I could be wrong (it has happened before) but I don't think you need her permission to record a call. Even if you live in a "two party" state, I beleive the other party only needs to be informed that the call is being recorded. Then, its their choice to continue talking or hang up...It's a mute point since he wasn't really recording, but he implied that he informed her into the call that he had been recording the whole thing at which point she hung up. But yes it is true that you only have to state that you are recording, if they don't hang up then it's fair game. Link to comment Share on other sites More sharing options...
Drew Posted May 17, 2007 Report Share Posted May 17, 2007 It's a mute point since he wasn't really recording, but he implied that he informed her into the call that he had been recording the whole thing at which point she hung up. But yes it is true that you only have to state that you are recording, if they don't hang up then it's fair game.But is it legal to have a whole conversation and then inform the person at the end? Link to comment Share on other sites More sharing options...
Seanie Posted May 17, 2007 Author Report Share Posted May 17, 2007 It was so strange, after I implied that I was recording or going to record she literally started repeating "You do not have my permission" as if she was nervous or in trouble. They must train them to do this. Funny thing is that they are not trained to do anything else, at least anything helpful Link to comment Share on other sites More sharing options...
Drew Posted May 17, 2007 Report Share Posted May 17, 2007 It was so strange, after I implied that I was reocrding or going to record she literally started repeating "You do not have my permission" as if she was nervous or in trouble. They must train them to do this. Funny thing is that they are not trained to do anything else, at least anything helpfulTeam Titans! Link to comment Share on other sites More sharing options...
merkurfan Posted May 17, 2007 Report Share Posted May 17, 2007 Don't they have a stupid "this call maybe monitored or recorded for quality control" while punching your way through the phone system? Would that notice fill the requirements for a two party state? I mean, if they are warning you they are recording (or might be) the person your speaking to at the company has to know can be recorded. Link to comment Share on other sites More sharing options...
bigjohnstud4200 Posted May 17, 2007 Report Share Posted May 17, 2007 New Jersey and Texas are both one party states. You don't have to tell them jack as long as one person party to the call is aware of the taping.http://www.rcfp.org/taping/ Link to comment Share on other sites More sharing options...
Drew Posted May 17, 2007 Report Share Posted May 17, 2007 New Jersey and Texas are both one party states. You don't have to tell them jack as long as one person party to the call is aware of the taping.http://www.callcorder.com/phone-recording-law-america.htm#State%20Laws%20(Table)If I'm in Illinois for instance, I can record anyone I want since it's a one-party notification state?Does it also depend on the state they're in? Link to comment Share on other sites More sharing options...
bigjohnstud4200 Posted May 17, 2007 Report Share Posted May 17, 2007 If I'm in Illinois for instance, I can record anyone I want since it's a one-party notification state?Does it also depend on the state they're in?Not sure, however, I'm not a attorney so this question can best be answered by one. However, if you search these forums, you'll probably find a thread that deals with notice via mail. I seem to remember seeing that if you send them notice in your DV that any calls made to you or from you with them will be recorded, then you don't have to give notice everytime they/you call. Of course, this is another one you can verify with an attorney. I just did a google search on "recording telephone calls law". Also, this site seems to have more details.EDIT: Found this on the web too, not sure notifying them via letter would count unless they respond with consent.Accepted forms of consentThe FCC defines accepted forms of getting consent for telephone recording as: * Verbal or written consent given before the recording is made. * Verbal notification before the recording is made. (This is the most common) * An audible beep tone repeated at regular intervals during the course of the call.http://www.rcfp.org/taping/ Link to comment Share on other sites More sharing options...
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