I settled. Why is CA still reporting remaining balance?

[Intothelight]

I'm brand new at this -- this is my very first post. So please excuse me if this question has been asked and answered already.

Recently to complete my mortgage refi, I paid all my old debt - which included quite a few collections. The largest was held by Pinnacle (the OC was Chase). Because this all had to be done quickly, I contacted them by phone (I know this is bad practice, but it couldn't be avoided:roll: ). Pinnacle referred me to a law office Nelson & Watson who I was told was handling my account. I negotiated a settlement in writing with Nelson (they wanted more for a PFD, but I didn't have any more to offer ). And also followed up to make sure I also received a letter in writing stating that the account status was now Paid in Full.

So, here's the problem.. It's been 2.5 months since I made the settlment payment, but Pinnacle continues to report a balance due on the account (the total minus the settlement payment).

What should I do? I've already contacted Nelson & Watson, who assure me their records indicate the account is paid in full. So what now?

[SecretAgentWoman]

Did you dispute with the CRAs?

[Intothelight]

Did you dispute with the CRAs?

I'm in the process of disputing with TransUnion, but I don't know if I'm using the proper dispute "reason". I didn't ask for DV, but that the account status be verified - paid in full and closed.

Should I ask for DV? I still have to dispute with EQ and EX.

[thomassl]

I would dispute with the all the CRA's with the reason being that the account is paid and closed but is showing otherwise on your credit report.