Problems with Sprint!!!

[Gwesties]

Hello to all love the site. Alright here is the deal. I was in the army several years ago and i hade a sprint PCS phone. I came down on deployment and went to Iraq for 14 months. Before I left for Iraq I called sprint and told them what was going on and explained to them that I wanted to cancel my service. All was well, I lost my 150.00 deposit and paid my last bill. Well I get back and sprint was saying that I owed them roughly 350.00 and they sent it through there collection company CCOA.

I then called sprint and told them that there was a mistake and they agreed and wiped the balance clean from there computers. I then asked them to contact CCOA and let them know. They started giving me the run around so I contacted CCOA myself. They are telling me sprint has to contact them, but sprint wont. What should I do this is very frustrating to say the least. I even offered to pay CCOA if they would just delete the damn line but they wont. Any help would be appreciated. Thanks.

[isislc]

I would suggest sending a DV letter to the collections agency and see what they say. If what Sprint told you is correct and they DID wipe your account clean, this problem will then be rectified. If the collection agency claims that it is validated then save that validation and send a DV letter to Sprint and you might want to add in there the information about the account being cleared, the date the conversation took place when it happened and the name of the CS person that took care of you (if you know their name). Once Sprint comes back showing that you owe nothing, again this depends on if they were telling the truth about the account being at zero, then send a 2nd letter to the CA and include the letter from Sprint as an encl. Hope this helps some. Of course, others here may have a better way to clear this up.

[gypsie]

This situation really sucks.

and, Unfortunately, unless you've got records from sprint stating that was your "final bill" then you can't PROVE anything. You could threaten to sue sprint and the CA for violating the FCRA- but again- unless you've got some sort of proof....

I think the only way you're going to get anywhere with them is to call them back and speak/argue with every supervisor you can get until you work your way up to a CEO.

In the meantime- Don't speak to the CA again. Like isislc said-, Try to work the DV angle with the CA, follow the flowchart stickied in the DV forum. who knows- you may get lucky and get a delete when you dispute with the CBs.

[Gwesties]

Thanks for the quick replies. Yeah its really frustrating. I did provide the CC with info showing a before and after balance proving that Sprint indeed did wipe the account clean and that was still not good enough. I will keep trying though I am sure that persistance will pay off. Thanks

[RayvonTCO]

May I add that once you dv the ca I don't know what they are going to do because in actuality sprint does not exist anymore since the nextel merger.

Get it?

While sprint was winding down they sold some of their debts to outside parties. The ca that is troubling you got suckered into buying your $0 balance by the old sprint. Not your fault.

Dv the ca, cease & desist so they will stop calling you, and by no means send them any money at all

[bigjohnstud4200]

I would dispute with the CRA's, and if it came back verified, then I would DV the CA throwing in the Servicemembers’ Civil Relief Act and if they still refused, I would sue them.

[torikid]

You should have been protected under the Servicemembers Civil Relief Act during this time which forbid any collections. If they respond properly, I would send them a copy of your orders and the letter signed by the president for the SCRA and use that as well. I have a few doing that to me and my dh is deployed. Send it to both Sprint and the CA. I bet they cannot verify.

[Gwesties]

I am going to email some executives and see what they say. I will let you know as soon as I get a response. As far as my orders are concerned I sent that to sprint already and they have accepted that I was deployed its the damn collevtion company thry want sprint to payback what they paid for the debt.

[momof5]

The CA can want what they want.... . That is their issue with SPRINT, not you. They cannot report what isn't valid.

For others who are reading this thread....there is nothing in the SCRA (2003) that stops collections. It would stop the some leases and contracts. It would stop penalties associated with the contract. It prevents the servicemember from being sued and vacates default judments.

OP, use the process. I would report them to the BBB, FTC, and AG. They have already admitted that the debt isn't valid. If they want their .02 on the dollar.....so what...that is not YOUR problem!

I was repairing my BFs credit while he was deployed and there was a default judgment obtained while he was deployed...of course they filed a affidavit of non-military! That was laughable because he has been active for 13 years! BF had access to the phone there (SR OPS NCO) and he called the judge! Judge was pissed......and with NO other documents, went and vacated the judgment! (Not to mention that SC has a 3 yr SOL and it was out of statute to boot!) I dealt with their atty (on his behalf) and boy did I have them scrambling! In lieu of a settlement check, they changed the repo TL to PAA! Too cool!

Go get em!