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EMC contact info higher on food chain?


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I have a very good reason for the one 30 day late that EMC Mortgage shows for us but I'd like to be able to plead my case to someone higher on the food chain. I spoke with a CSR and they claim that there is no "credit reporting department" and that they (the CSR's) handle any and all aspects of your loan...sigh.

Anyone have any contact info for EMC execs?

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