lumburg

What is the impact of Trans Union moving it's call center to India?

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So, I called TU today to dispute some information and I asked the lady where she was located and she responded that she couldn't tell me for security reasons. I chuckled at this and played along since I work in the call center industry and know where they are. As I was speaking to this lady, it was clear that she could not perform any single operation that is out side of her call scripts. She didn't have that great of a grasp on English and was some what aggressive to me. So, it seems that there won't be any more 'sympathetic' ears or a nice person that can relate to your situation that may be the reason that something gets deleted. Sometimes it's funny how a simple click of a box or if a rep just decides they believe you that you can get something removed. I think the cultural and language barriers are going to make phone disputes that more difficult going forward and I hope that EQ and EX don't go this route anytime soon. Does this sound too 'far out' or does anyone agree?

Cheers

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In general, I have to agree. However, I haven't had to deal with the CRA people on the phone yet.

It drives me nuts to try to get information with other companies though.

There is just too much of this stuff going on. What's wrong with finding

someone in the good old USA to do this type of work anyway?

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I contacted TU because I was unable to get my score from MyFICO.com. fico said TU was reporting my addy as a storage unit. fico said call TU. TU said call fico. I couldn't understand the rep, and she really didn't understand what she was supposed to be saying. I could hear someone in the background tell her what to say then she would repeat it exactly. Well, I eventually said, as you can't seem to help me, please let me speak with the person who is talking in the background. Well she tells me that I must hear someone talking on another line. I said, it is certainly funny that you are repeating exactly what that other person is saying. Of course, i couldn't get my problem resolved. Unfortunately, i have other horror stories relating to the attempting to get my TU fico.

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One would think that it won't affect letters mailed to them, only telephone conversations.

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My companies call center was moved to India (i don't work for the call center) and my company made us go through a training, "Working with Indians" or somethign to that affect. Well, it was quite interesting what I found out about that culture. To make a long story stort, I think the effect of moving to india for CRA's might be favorable to us. They are not familiar with the aggressiveness you can encounter here in the states. I think this could be used against them. <shrug> I'm not generally a jerk on the phone b/c I have worked in the call center before but I will not count out being a jerk to get my way. :)

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Hmm... impact?

How about a gaggle of potential identity thieves having free access to your personal information, and living outside of the US's legal jurisdiction?

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Hmm... impact?

How about a gaggle of potential identity thieves having free access to your personal information, and living outside of the US's legal jurisdiction?

yep, another good point. A large amount of scams and identity thefts are coming from outside our country.

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It's funny today I was speaking to a CSR from TU and she said the number is:

one-eight-zero-zero

LOL When they are giving them names like "Tom" "Mike" and "Dave" and teaching them to say "OK" I think they must have skipped the "one eight hundred" expression! She was a very nice young lady. I work customer service and have a soft spoken voice. I get yelled at least 2x a day I honestly can't imagine what they must go though. If you aren't getting anywhere with one just end the call and call back - the next person you get may be nicer/competent/etc. That is true with American call center reps too. :)

I agree with the security of it- it *really*bothers me. Many of our medical records are being trancribed there too. Isn't it nice a big medical transcription firm was caught sending our soldiers records over to India and Packistan a few years ago. :evil:

Sallie Mae is using Indian reps too that really upsets me they can afford American reps with all the interest they are getting from us! 8-)

It's such a security risk and these comapnies and our government should be ashamed for taking away jobs from Americans. There are so many women on public assistance, disabled vets, people who have to be home caring for a elderly parent, etc, who could be working these jobs. Becuase of the offshoring the at home call center jobs here in the US are like sweat job style labor. They hire (contract) Americans as indepedent contractors and get around paying minimum wage, benefits, overtime, equipment, etc but the work them like employees with schedules and so forth. I don't know how they get away with it here on US soil.:confused:

end of my 2 cents. 88-)

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Tried logging into Trucredit.com today and couldn't it said I had to call customer support. So I called and the lady sounded like she was definately in India (I am not a racist) (but after this incident I may become one). The lady was pretty horrible. She asked me for loan information to validate my account history. I told here about my Wamu home loan which I could easily verify. Then she asked for what the monthly payment is on another one of my loans. I said there is no other, she says yes there is. I said all my other loans are old and not current. She says well then tell me. So I told here NELNET is an old school loan but I have no idea what the monthly is on it because it is over 5 years old and closed. She said hmmm. let me put you on hold and I will be right back, I waited 3-5 minutes on hold she comes back on and says your account will be reinstated please login in 5 minutes. So I waited 4 hours logged in still cant. The call was 20+ minutes and very lame they didn't help with anything and I can still not login to the TruCredit website because of this. How lame...........someone needs to tell bush they have weapons of mass destruction AKA (OIL) in India. Then perhaps we can have real americans helping us..................

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