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Weird phone call...

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I just got a letter for the Best Buy card saying that I wasn't approved and for the specific reasons why to call or write. I called and was transfered to the "verification" department. They said they needed to ask some questions to verify my identity. I answer the questions but they say they still can't verify and I will receive another letter requesting proof of ID.

It appears that EQ put a FA on my file without my requesting it or any notification.

Anyone else have this happen?

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