WickeDay Posted October 28, 2007 Report Share Posted October 28, 2007 Ok, I posted about this before, but I have now searched the boards and am trying to find my BEST option. In a nutshell: I had an account with AVON and they kept delivering my products to 416 instead of 436 and I finally cancelled. My district rep. said she contacted corporate to let them know I never received my last two orders and cancel my account. The next thing I know, I have a CA contacting me wanting $528.43. I call and let them know what happened and they say take it up with AVON, they want the money. I call my district rep. and she appologizes profusely saying she will notify AVON I never received those orders and that my address was wrong. Then, just about two years later, I just got a letter from the CA wanting to settle for $264.22. They have not yet reported to the Bureau's and I want to keep it that way and get this fixed. This is my confusion: Some advice on this board says, honesty is the best policy, write the CA and dispute the info. Then some advice says: Don't give any info., DV now, etc. So, my question is this: Should my overall tone of the letter be, "You guys screwed up and need to check your facts, this is what happened..." or "I have no idea what you're talking about, what info. are you referring to?" Make sense? I really hope so, I want to get this out Monday morning! Link to comment Share on other sites More sharing options...
isislc Posted October 28, 2007 Report Share Posted October 28, 2007 First, you should DV the CA then you need to send a letter to the OC with a copy of the letter from the CA and make sure you give them the name of your rep and let them know that she had assured you that this mess was settled until you received that letter. That's what I would do because obviously the CA isn't going to care diddly sqwat. Link to comment Share on other sites More sharing options...
Amerikaner83 Posted October 28, 2007 Report Share Posted October 28, 2007 X2 Link to comment Share on other sites More sharing options...
WickeDay Posted October 28, 2007 Author Report Share Posted October 28, 2007 So, I used the simple DV sample letter from this site for the CA, but how is this for the OC? My Name and AddressAvon Products, IncorporatedAttention: Account Information175 Progress Place Springdale, Ohio 45246-1717Monday, October 29th, 2007I just received a notice from Allied Corporation Data that I owe you a debt. I was not aware of this debt until now, as I had settled my account with my district representative, ****** ****. I am demanding that you investigate this matter and notify the Collection Agency of the error.Sincerely,***** ***** Link to comment Share on other sites More sharing options...
isislc Posted October 28, 2007 Report Share Posted October 28, 2007 I would add a little more in there like the representative had assured you that the problem was settled and this is the first time you're hearing about it from the CA. I wouldn't use the word "demand", say that you "dispute" the debt and want a full investigation of the matter. Be firm but not evil quite yet. Link to comment Share on other sites More sharing options...
whocares Posted October 29, 2007 Report Share Posted October 29, 2007 Your not writing a FOAD letter, your simply asking them the circumstances of the collection placed on your account,,,,I would write it in more like a GW letter as you feel this is simply a mistake...I would pour all the sugar I could...tell them how dissappointed you were when the business did not work out...Your not tryin to have someone fired or anything...at least not yet...Try a nice letter first and see what they respond with....JMHO Link to comment Share on other sites More sharing options...
Bodhi Posted October 29, 2007 Report Share Posted October 29, 2007 I would write a nice letter along the lines of a GWL (include that it was delivered to the wrong address twice and you NEVER received the items), but also be firm in that this was taken care of with your district rep, twice. I would also indicate that if it is not taken care of and it should make it on to your CA, you will have no choice but to pursue other options. Ohh, and they will have a record of where items are delivered, that alone will help you in this. Link to comment Share on other sites More sharing options...
WickeDay Posted October 30, 2007 Author Report Share Posted October 30, 2007 My Name and Address...Avon Products, IncorporatedAttention: Account Information175 Progress Place Springdale, Ohio 45246-1717Wednesday, October 31st, 2007I just received a notice from Allied Corporation Data that I owe you a debt. I had settled my account with my district representative, **** after many attempts to build a business with Avon. My delivery address was wrong and I was continually being billed for items that I never received. We didn’t discover the error until after I had decided to cancel my account. At that time, **** assured me my bill had been adjusted and my account settled. I even pondered trying Avon again, but decided against it. I was surprised to receive a notice from a collection agency and would like a full investigation of this matter. I expect that you will also then notify the Collection Agency of the error. I thank you in advance for your prompt reply.Sincerely,**** Link to comment Share on other sites More sharing options...
Amerikaner83 Posted October 31, 2007 Report Share Posted October 31, 2007 I'd get rid of the "pondered trying avon..." sentence. Better yet: Reword it to be something like : I feel as if Avon products would be beneficial to have in the future, and I look forward to re-discovering your lineup...blah blah blah Link to comment Share on other sites More sharing options...
whocares Posted October 31, 2007 Report Share Posted October 31, 2007 That letter sounds better and I gree, don't mention the pondering part...take americaners suggestion...Also could you put in more info who your manager was, name, address and phone number. They can contact her using this info.Good Luck Link to comment Share on other sites More sharing options...
WickeDay Posted November 1, 2007 Author Report Share Posted November 1, 2007 Thanks for the input! I think I got me a good letter now, and I had two others to write to collector's just for dental/medical stuff who billed me wrong, so this was very helpful! Link to comment Share on other sites More sharing options...
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