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Does anyone have any experience dealing with AT&T Residental service collections?

I am looking for a corporate contact. I have a Charge off on my account from them on an old phone service that was paid. It is now showing as a charge off from a CA. I am getting nowhere with AT&T, I ask for a manager and I am told no. I am ready to move into corporate territory. I have the CEO name and address. Do I need to go that high? Is there somewhere I can get a corporate listing? I have tried Google. I know there is a way to get email addresses etc...

I need a letter stating this was not charged off. The CRA's will not budge nor the CA. It comes back as verified. I have the CEO of the CA's address. I can send an ITS letter if they do not remove the incorrect credit report info.

Any information will help thank you all.

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