matthewscott Posted January 22, 2008 Report Share Posted January 22, 2008 I noticed on my credit reports that my Shell card had stopped reporting back in June. I sent an online message asking why it stopped. They told me to call in and I did this morning. She said that they are upgrading to a new system and therefore they aren't reporting anything right now. Once the new system goes into affect it should start reporting again. It's kind of disappointing because my credit line has went through a couple of increases. It went from $350 to $675. I have a good payment history with them. I guess it's not anything earth shaking but I wanted you guys to be aware in case you saw the same thing happen to your account. (I have a regular Shell station card so I don't know if this applies to the Citi version or not.)It just seems that they would have not removed the old system until the new system was ready to take over the work. Link to comment Share on other sites More sharing options...
matthewscott Posted January 22, 2008 Author Report Share Posted January 22, 2008 Well, it looks like my Zales account may have the same issue. I sent them an email before I realized it was backed by Citi. Surely, I'm not the only one having this issue. I hope they get this fixed soon. Link to comment Share on other sites More sharing options...
Krash Posted January 23, 2008 Report Share Posted January 23, 2008 I have citi, and haven't had a problem! GOod luck. I have a sears card and a citi plat select.... Link to comment Share on other sites More sharing options...
matthewscott Posted January 24, 2008 Author Report Share Posted January 24, 2008 Yep. I think it is just Shell. Zales called today and they said they would put in a request to get everything updated. Link to comment Share on other sites More sharing options...
zfire Posted January 24, 2008 Report Share Posted January 24, 2008 Citi took over exxon/mobil. I wonder why this is happeningwith them.I haven't had anything reported since last March. So I feelyour pain Mathew. Mine is an old old account. It's the historyI miss. Everyone has called them, and though they've saidthey will start reporting .....they never have.Z Link to comment Share on other sites More sharing options...
CleverCynic Posted January 25, 2008 Report Share Posted January 25, 2008 You probably read my post last week, but Exxon/Mobil promised they'd be reporting this cycle...still holding my breath... Link to comment Share on other sites More sharing options...
grandpax5 Posted January 31, 2008 Report Share Posted January 31, 2008 We have a shell also and I have noticed that as well and was wondering also Link to comment Share on other sites More sharing options...
pointman Posted January 31, 2008 Report Share Posted January 31, 2008 I got a Shell card in late November and it hasn't reported for DEC or JAN. Link to comment Share on other sites More sharing options...
zfire Posted January 31, 2008 Report Share Posted January 31, 2008 Not holding my breath Clever. I would be very oxygen deprived while waiting. Link to comment Share on other sites More sharing options...
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