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Lates reporting during time of forbearance


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I have a student loan from Direct Loans. They gave me a foreberance two years ago and it lasted for one year. They have two lates reporting within that time frame. I called and they said that I could not use the forebearance to remove lates. I have the Direct Loan Verificaition letter that they sent me on their letter head which states the foreberance time frame. I sent the letter to the CRA's which was included in my dispute and they said the letter could not be used. I was unemployed at the time. Any recommendations?

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