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I got sallie mae lates removed!!


pruittgtr
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After 3 days of hell and 1 letter, sallie mae agreed to roll a forebearance back to remove a late pay. I am so stoked. Especially after reading about their reputation.

So it goes like this. I call and talk to SEVERAL Indian customer service reps and managers for hours pleading my case. I explained that I had already requested forbearance before the late pay. They repeated over and over that documentation was required. So I was elevated up to several boss's boss's through out the 3 days until I finally recieved someone who spoke english. Actual english. She was pretty rude as expected and hung up on me once but I refused to give up. I kept calling. In the meantime my letter was enroute. When I called her the second time she finally started to cave and asked me for a letter explaining everything, lol it was on the way so I agreed.

I waited 4 days and moments ago I recieved this email:

A voluntary forbearance has been applied to the loan(s) starred(*) below for a 6 month period beginning 05/18/07. During this period, you may make payments; yada yada yada........ All the loans were starred hahaha.

I feel like I killed a giant with a fly swatter. It's an awesome feeling. This is improving 5-6 negative TL's on all 3 reports. woohoo.

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so are you guys saying the best thing to do is call salle mae to remove lates. i have 8 student loans with them, and when they were reporting late i did not know it was time to pay them because i had move like 3 times during that time and when I finally got a letter from them it was too late, and thats when I asked for a deferred. Also what is the number that you used to called salle mae?

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If I were you, I would count my chickens when they hatch...

Did you get that in writing ? I would request at least something in case there is a 'computer glitch' so you don't have to explain and beg all over again - that's how I word things so the phone people don't think I am disrespecting them...even with a general receipt. I've yet to not get what I asked for in the mail using this kiss up method since I started this process...including an experian report mailed directly to me with the changes recently made to my personal information - even though they also sent me one via email. I was pretty surprised actually that I got it. :)

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If I were you, I would count my chickens when they hatch...

Did you get that in writing ? I would request at least something in case there is a 'computer glitch' so you don't have to explain and beg all over again - that's how I word things so the phone people don't think I am disrespecting them...even with a general receipt. I've yet to not get what I asked for in the mail using this kiss up method since I started this process...including an experian report mailed directly to me with the changes recently made to my personal information - even though they also sent me one via email. I was pretty surprised actually that I got it. :)

It's already hit the CRA's. I also have it on digits. Electronic documents are just as good aren't they? Sallie Mae sends their's encrypted so it's near impossible to alter them. All 3 show SM no lates as of a few hours ago.

It was really quick!

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