pruittgtr Posted March 13, 2008 Report Share Posted March 13, 2008 After 3 days of hell and 1 letter, sallie mae agreed to roll a forebearance back to remove a late pay. I am so stoked. Especially after reading about their reputation.So it goes like this. I call and talk to SEVERAL Indian customer service reps and managers for hours pleading my case. I explained that I had already requested forbearance before the late pay. They repeated over and over that documentation was required. So I was elevated up to several boss's boss's through out the 3 days until I finally recieved someone who spoke english. Actual english. She was pretty rude as expected and hung up on me once but I refused to give up. I kept calling. In the meantime my letter was enroute. When I called her the second time she finally started to cave and asked me for a letter explaining everything, lol it was on the way so I agreed. I waited 4 days and moments ago I recieved this email:A voluntary forbearance has been applied to the loan(s) starred(*) below for a 6 month period beginning 05/18/07. During this period, you may make payments; yada yada yada........ All the loans were starred hahaha.I feel like I killed a giant with a fly swatter. It's an awesome feeling. This is improving 5-6 negative TL's on all 3 reports. woohoo. Link to comment Share on other sites More sharing options...
BTO429 Posted March 14, 2008 Report Share Posted March 14, 2008 I have several sallie mae accounts they were screwed up showing late I called sallie mae and they fixed them all. At least there is one company out there that cares to help with our credit probs. They are easy to work with. Link to comment Share on other sites More sharing options...
lovelydria Posted March 14, 2008 Report Share Posted March 14, 2008 so are you guys saying the best thing to do is call salle mae to remove lates. i have 8 student loans with them, and when they were reporting late i did not know it was time to pay them because i had move like 3 times during that time and when I finally got a letter from them it was too late, and thats when I asked for a deferred. Also what is the number that you used to called salle mae? Link to comment Share on other sites More sharing options...
vernassina Posted March 14, 2008 Report Share Posted March 14, 2008 Congratulations on the removal of the late payment! I am learning that persistance pays off! Link to comment Share on other sites More sharing options...
hypersloth Posted March 14, 2008 Report Share Posted March 14, 2008 If I were you, I would count my chickens when they hatch...Did you get that in writing ? I would request at least something in case there is a 'computer glitch' so you don't have to explain and beg all over again - that's how I word things so the phone people don't think I am disrespecting them...even with a general receipt. I've yet to not get what I asked for in the mail using this kiss up method since I started this process...including an experian report mailed directly to me with the changes recently made to my personal information - even though they also sent me one via email. I was pretty surprised actually that I got it. Link to comment Share on other sites More sharing options...
pruittgtr Posted March 15, 2008 Author Report Share Posted March 15, 2008 If I were you, I would count my chickens when they hatch...Did you get that in writing ? I would request at least something in case there is a 'computer glitch' so you don't have to explain and beg all over again - that's how I word things so the phone people don't think I am disrespecting them...even with a general receipt. I've yet to not get what I asked for in the mail using this kiss up method since I started this process...including an experian report mailed directly to me with the changes recently made to my personal information - even though they also sent me one via email. I was pretty surprised actually that I got it. It's already hit the CRA's. I also have it on digits. Electronic documents are just as good aren't they? Sallie Mae sends their's encrypted so it's near impossible to alter them. All 3 show SM no lates as of a few hours ago.It was really quick! Link to comment Share on other sites More sharing options...
Recommended Posts