whocares

Direct numbers for CLI's please add yours

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Capital One: 1-877-513-9959 OR 1-800-889-9939

Juniper: 1-302-622-8990

Orchard Bank: 1-888-385-8916

Orchard: 800-395-6090

HSBC(M.C.)888-385-8916

Hooters: 801-545-6705

Hooters: 800-850-4668(application status?)

WaMU CSR: 800-356-0011, or 800-280-9441

BoA: 800-732-9194 (dept. unknown)

BoA: 866-865-7842 (Credit Dept. Analysts)

BoA: 888-811-4108 (credit department.)

BoA: 800-732-9194 (dept. unknown)

V.S.: 800-695-9458

Best Buy: 888-237-8289 (customer care)

Best Buy: 800-365-0292(CSR)

HSBC: 800-694-9222 (cust. service)

HSBC: 831-755-6699 (executive customer service)

JCPenny:866-239-4362 (credit services)

Juniper: 866-255-1304(credit department/cust.service)

Cap1: 800-951-6951 (cust. relations)

Cap1: 800-427-9458 (Fraud department. They take ALL calls seriously!)

Cap1: 800-258-9319 (Debt Recovery)

Citi: 800-950-5114 (Account Specialist)

Citi: 888-201-4523 (Approval Status)

Chase: 888-338-2586(Approval Status Hotline)

Chase: 800-648-5588 (Card Services)or 1-800-945-2006(APR dec.)

Chase: 877-781-3109(Product Change;Combining

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I think a notation should be made as to which ones are automated. As at least in my case I only ask for CLI if its automated and I don't have to talk to a person to get one. Just one person's take.

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Best Buy, WAMU and Hooters put you through to a person to if you want CLI. I don't know about JC Penney but with them and all other GEMB cards/accounts you can sign up for online access to your account/statement and ask for a CLI online, so its kinda of automated.

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BoA: 866.506.5067 (CLI request line)

Cap1: 800.625.7866 (Specialist number)

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Thank you; great list !! I'm especially appreciate for the direct number for Capital One's fraud department. It's frustrating to be forced to start with the regular customer department and have to explain things to an indifferent outsourced agent.

Does anyone have any contact information for any higher-ups at USAA ? I'm trying to help out someone who recently suffered some fraudulent activity with her USAA checking account. Instead of conducting something resembling a fair investigation, USAA is behaving with a heavy hand.

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Ok WhoCares, don't mean to add duplicates but going to just add the whole list I currently have.

American Express Oasis Program: 888-232-3261

Barclay's: 866-750-6031 (Corporate Offices)

Best Buy: 888-237-8289 (customer care)

Best Buy: 800-365-0292 (CSR)

Best Buy: 800-811-7276 (Status)

BoA: 800-732-9194 (dept. unknown)

BoA: 866-506-5067 (CLI Request Line)

BoA: 866-421-8071 (Credit Dept. Analysts)

BoA: 800-718-6072 (Credit Dept. Analysts)

BoA: 302-741-1825 (Recon)

BoA: 800-421-2110 (for cli ?)

BoA: 888-260-4696 (Secured Accounts)

BoA: 800-824-5895 (Secured and Partially Secured Cards)

Borders: 734-477-1039 - Fax Application (877) 254-9229 - (Status Update)

BP/Amoco: 800-365-6204 (Status Update)

Cap1: 800-951-6951 (cust. relations)

Cap1: 800-548-4593 (application department; status)

Cap1: 800-889-9939 (Account Specialist)

Cap1: 800-625-7866 (Account Specialist)

Cap1: 877-513-9959 (Account Retention?)

Cap1: 800-427-9458 (Fraud department. They take ALL calls seriously!)

Cap1: 800-258-9319 (Debt Recovery)

Cap1: 877-513-9959

Chase: 800-432-3117 (Automated App status)

Chase: 800-648-5588 or 800-945-2006 for APR decrease(Card Services)

Chase: 877-781-3109 (combining & product change)

Chase: 888-245-0625 (Credit Analyst - Recons)

Chase: 888-871-4715 (Back door number)

Chevron: 801-743-2030 (Credit Dept)

Chevron/Texaco Business Card: 888-243-8358

Citi: 800-950-5114 (Account Specialist)

Citi: 888-201-4523 (Approval Status)

Citgo Flee: 734-477-1039 - Fax Application (877) 254-9229 - (Status Update)

Conoco: 866-289-5622 (Automated Status Line)

Discover: 888-676-3695 (Recon)

ExxonMobil Business Card: 800-903-9966

HD Commercial: 800-685-6691

HDMC: 800-720-0649

Hooters: 801-545-6705 or 800-850-4668

HSBC: 800-694-9222 (cust. service)

HSBC: 831-755-6699 (executive customer service)

HSBC(M.C.)888-385-8916

J.C.Penny:866-239-4362 (credit services)

Juniper: 866-408-4064 (Credit Analyst)

Key Bank: 800-254-2737

Key Bank MC: 800-288-4653

Key Bank: 888-201-4523 (Application Status)

Lowes: 800-445-6937 (Status)

Lowes: 866-232-7443 (Underwriter)

Lowes: 800-444-1408 (Fraud Dept)

MBNA: 800-673-1044

Macy's: 800-627-2909 (Credit Dept)

Meijers MC: 801-517-5560

National City: 800-762-0974 (Credit Dept)

Office Depot: 800-767-1358 (Automated Status Line)

Office Depot: 800-767-1358 (Automated line to check status)

Office Depot: 800-729-7744 (Automated Status Line)

Office Max: 800-283-7674 (Automated Status Line)

Orchard: 800-395-6090

Philips 66: 866-289-5630

Phillips: 801-779-7369

Phillips: 800-610-1961

Sam's UW: 800-301-5546

Sam's: 866-246-4282

Sears: 800-599-9710 (Status)

Shell Fleet Card: 800-223-3296 (Status Update)

Shell: 800-223-3296

Shell: 866-438-7435

Shell: 800-377-5150

Staples: 800-767-1275 (Automated status line)

Staples: 800-767-1291

Staples: 800-282-5316

Sunoco Corporate Card: 800-935-3387

Sunoco: 800-278-6626

Sunoco: 800-310-4773

Target: 800-440-5317

Target: 888-755-5856 (Automated CLI Select Option 4, then Option 1)

Tiffany: 800-770-0800

VALERO: 800-324-8464 (ACCOUNT STATUS)

Valero: 1-877-882-5376

V.S.: 800-695-9458

Wal-Mart: 800-301-5546

Wal-Mart: 877-294-7548 (Underwriting)

WALMART(GE Moneybank): 866-419-4096 (Underwriting)

WaMU CSR: 800-356-0011, or 800-280-9441; 888-687-2273.

WaMu: 888-687-2273 (Applications/New Accounts, foreign call center)

Wright Express: 888-743-3893

Credit Reporting Agencies:

Experian office in TX: 1-888-397-3742

Experian Business: 888-211-0728

EQ: 866-237-5906

Equifax office in GA: 1-800-685-1111

Equifax Business: 802-304-0364

TransUnion office in PA: 1-800-888-4213

TransUnion: 888-259-6845 (6am-12 pacific time, US CSR)

TransUnion: 800-916-8800 (consumer relations)

Enjoy!!

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JP MORGAN CHASE

Chase Executive Management Hierarchy

Jamie Dimon Chairman & Ceo

Phone: 212-270-1111

Fax : 212-270-1121

E-Mail Address: jamie.dimon@jpmchase.com

Charlie Scharf CEO Retail Financial Services

Phone: 212-270-5447

Fax: 212-270-5448

E-Mail Address: charlie.scharf@chase.com

Gerald A. Smith CEO Credit Card Services

Phone: 302-282-3100

Fax: 302-282-3939

E-Mail Address: gordon.smith@chase.com

Marc Sheinbaum CEO-Retail Auto and Education Finance

Phone: 516-745-3838

Fax: 516-745-4040

E-Mail Address: marc.x.sheinbaum@jpmchase.com

David B. Lowman CEO Home Lending

Phone: 636-735-2121

Fax: 314-256-2800

E-Mail Address: david.b.lowman@jpmchase.com

BANK OF AMERICA

Nancy M. Condos

VP/ Customer Advocate

Executive Customer Relations

Office of the Chairman

nancy.m.condos@bankofamerica.com

Martha Dominguez, Executive Customer Relations Specialist: 714-792-4264Corporate Headquarters: 704-386-5972 / 704-386-5681

Operator: 800-900-9000 (press 0 twice)

Corporate Headquarters (Bank of America):

Bank of America Corporate Center

100 North Tryon Street

Charlotte, North Carolina 28255

:idea:You can always write the CEO::lol:

Mr. Kenneth D. Lewis

100 N. Tryon Street.

Mail Code NC-1-007-18-01

Charlotte, NC 28255 Kenneth.d.lewis@bankofamerica.com

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A "backdoor number" is one that gets you past frontline CSR's directly to Credit Analysts / Credit Departments / Account Managers / Account Spe******ts (different lenders call 'em different things) - these people/departments have decision-making abilities far beyond frontline CSR's; they are able to take and review requests for reconsideration of denied cc apps or CLI requests, APR reductions, etc. and implement their decisions.

If any of these numbers don't work any longer or if you know of any other numbers to add to the list let me know, I found these other numbers on various other post and thought they would be helpful here too!

Good luck,

Ladycabdriver

Here are more numbers:

AmEx Oasis Program: 888-232-3261

American Express Credit Bureau Unit: 800-874-2717. Must have a current credit report before calling. They will ask for the account number from the credit report, which is different than your card number.

Barclays/Juniper: 866-750-6031 (Corp. Offices)

Best Buy: 888-237-8289 (customer care)

Best Buy: 800-365-0292 (CSR)

Best Buy App Status: 800-811-7276

Best Buy Store Card: 800-305-0533

BofA Acquisition Dept.: 888-645-6733 (new app recon)

BofA: 800-732-9194

BofA: 800-421-2110 (product change, poss. for cli)

BofA: 888-260-4696 (secured accts.)

BofA: 800.824.5895 (secured & partially secured accts.)

BofA: 800-718-6072 (Credit analyst)

BofA: 800-881-4730 (Loan Dept.?)

BofA Credit Dept. Fax: 888-500-6270

BofA/FIA: 888-831-4181; 866-421-8071 (Credit analyst)

BP/Amoco App Status: 800-365-6204

Cap1: 800-625-7866 (Account Spe******t)

Cap1: 800-951-6951 (cust. relations)

Cap1: 800-548-4593 (application department; status)

Cap1: 800-889-9939 or 800-625-7866.(Account Spe******t)

Cap1: 877-513-9959 (Account Retention?)

Cap1: 800-427-9458 (Fraud department. They take ALL calls seriously!)

Cap1: 800-258-9319 (Debt Recovery)

Chase: 800-432-3117 (App status)

Chase: 877-781-3109 (combining & product change)

Chase: 888-245-0625 (Credit Analyst - Recons)

Chase: 800-945-2004 (WaMu CC Prod. Change)

Chevron/Texaco Biz Card App Status: 888-243-8358

Citi: 888-201-4523 (New App Approval Status)

Citi AA: 888-662-7759

Citi App Status: 800-645-7240, 800-288-4653, 800-750-7453

Citi: 800-444-2568 (Retention Dept.)

Citi: 866-927-7841

Discover: 888-676-3695 (Recon)

Discover: 800-347-2911 (Retention Dept.)

ExxonMobil Biz Card: 800-903-9966

GEMB: 877-294-7541 (escalated help desk)

Home Depot MC: 800-720-0649

Hooters: 801-545-6705, 800-850-4668

HSBC: 866-574-4421 (App Status)

HSBC: 866-719-3897 (Credit Analyst?)

JC Penney: 800-542-0800

Juniper: 866-408-4064 (Credit Analyst)

Juniper/Barclays: 866-750-6031 (Corp. Offices)

Key Bank: 888-201-4523 (App status)

Key Bank: 800-254-2737

Key Bank MC: 800-288-4653

Lowes: 800-445-6937 (App Status)

Lowes: 866-232-7443 (Underwriting)

Lowes Fraud/UW: 800-444-1408

Macy's: 800-627-2909 (Credit Dept. - new credit, inquiries on upgrade to Visa, credit reporting issues)

Macy's: 800-543-9617 (Recovery Services)

Meijers MC: 801-517-5560

National City: 800-762-0974 (Credit Dept.)

Orchard: 800-395-6090 (May get answered in Spanish by bilingual CSR's. If this happens and you don't speak Spanish, either try again later or try saying "Habla ingles?" or "Ingles, por favor" to let them know you're an English-speaker).

Philips 66: 866-289-5630, 800-610-1961

Sam's Club: 800-301-5546, 866-246-4282 (Underwriting)

Sears: 800-599-9710 (App status)

Shell Fleet Card: 800-223-3296 (App status)

Shell: 800-223-3296, 866-438-7435

Shell: 800-377-5150

Staples: 800-767-1291, 800-282-5316

Sunoco Corp. Card: 800-935-3387, 800-278-6626

Sunoco: 800-310-4773

Target Biz Card: 800-440-5317

Tiffany: 800-770-0800

US Bank: 800-947-1444, 800-685-7680 (Underwriting)

Valero: 877-882-5376

Wal-Mart: 800-301-5546

Wal-Mart Underwriting: 877-294-7548

Wal-Mart Underwriting (GE Moneybank): 1-866-419-4096

WaMu CSR: 800-356-0011, or 800-280-9441

WaMu: 888-687-2273 (Apps/New Accts)

WFNNB: 614-729-5000

Wright Express: 888-743-3893

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You can request a CLI from Best Buy online if you already have an account with them through HSBC.

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