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Getting Suspended CC Acount Reinstated

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I have a credit card that was suspended due to a couple of missed payments nearly two years ago. I've been trying to get them to reinstate it, but they won't. Up to this point, I've been dealing with low-level hourlies on the phone.

I was thinking of writing a goodwill letter for the purpose of getting the account reinstated. Is this worth the effort, in your opinion? If so, to whom at the company should I sent it?

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