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Collection Bureau of America - Will Not Sign Settlement Offer.


Wangta
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So I had this month of service for time warner cable that I thought I paid when I disconnected service from them and moved.  I was on automatic withdrawal, and just assumed that if they required payment, they would withdraw it just like they always do.   Apparently on the last bill of when someone terminates, they do not do this and they kept sending bills to the same address (that I moved from - DUH).  

 

Anyway, they gave it to Collection Bureau of America, who subsequently put it on my credit report.  I found out about it when I was doing a routine check and saw it on my report.  I still have decent credit - 690, but this obviously is hurting me, which is simply annoying.  It's $180 bill.  

 

So I called Collection Bureau of America.  They seemed ok in the beginning - I positioned it as, I don't really want to do the research on this and dig up my old records to see if I actually paid this (honest to god, I thought I did), so let's just settle it in full - with the agreement you will delete it from my record.  They agree to it, however, THEY want me to sign something saying that I won't go after them for anything, after the deletion occurs.  Is this an odd request?  

 

Second part is the stickler - so in return, I ask them to sign a simple Settlement Offer, or Agreement to Compromise Debt, which basically says, I'll pay in full and in return, they must delete the record from my credit report.  

 

Shocker - they refuse to sign anything like that, saying it's company policy.  I ask to speak to the manager - she is quite aggressive, and basically says this account shouldn't even qualify for deletion because yada yada yada, and that they won't sign anything.  I asked her to think about this - she is asking me to sign something, I should have the right to ask the same thing.  She again refuses, still in a very aggressive tone, and says take it or leave it - I just have to trust that they'll do it.  If I pay today, it can be deleted by the end of the day.  I can call anytime and speak to an actual person, she's the VP of the company (Collection Bureau of America), etc.  

 

I'm not sure what to do?  The first person I spoke to (not the supervisor) seemed somewhat pleasant, but I have no idea.  I am reluctant to pay it without getting a guarantee they will delete it - what do I have to lose, it's already on my credit report.  Worst case would be:  I pay, they mark it as closed/paid in full, and they don't delete it.  

 

Any advice?  Is Collection Bureau of America known to be difficult like this?  

 

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Ugh.  Did some google searching.  Seems to validate my fears:

 

http://www.debtconsolidationcare.com/forums/collection-bureau.html

 

 

"Be careful of CBA as they will screw you over.

They will not remove incorrect claims. They say that if you pay the balance they will remove it, then when they get the money only mark it as paid and not remove the hit.

And Rocky, one of the managers is terrible and likes the power he gets from being the manager...."

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JDB's won't sign or give you a letter....they make many promises and lie to you all the way. All they want is your money. Doubtful they will remove only show as paid and leave it on your TL. Becareful.

 

Thanks TomnTex.  Really glad I found this place.  I was feeling leery about it, and it seems for good reason, right?  It's already on my credit report - how much worse can it get?  They have no leverage besides me wanting to get it off.  

 

By the way, what is JDB and TL stand for?  

 

So couple options - what do you think?  

 

1.  Do the whole validation of debt letter, process.  I have time, don't need to get a loan so don't need to fix my credit immediately.  Send them settlement letters continuously.  Maybe they'll sign one eventually?  Is there a way to show Time Warner that I'm trying to pay it off, and CBA isn't cooperating?  

 

2.  Is there a way to go to Time Warner, the original vendor, and pay them behind CBA's back, then show CBA that the debt was paid.  I'm not sure how that would impact the credit report.  

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I just got on here. I am on vacation in the Tetons, Yellowstone and now going to Glacier NP. Real quick, a JDB is a jund debt buyer, one who has your account. A TL is your trade line that is on your CR credit report. Hope this helps.

 

Thanks - I would of never guessed.  

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...

They have no leverage besides me wanting to get it off. 

...

They typically see that as HUGE leverage.

 

I believe some have used NDA (Non Disclosure Agreement) as a means to prevent verification of a derogatory mark on a TL. In theory, a properly drafted NDA should make the credit furnisher, that is providing the negative information, choose not to do so and then the credit reporting agency should have to remove the non-verified information that the consumer challenged.

http://www.creditinfocenter.com/community/topic/319924-just-need-a-few-more-points/?p=1239985

 

I am sure an attorney could draft one, if required.

 

If I were to draft one for my own use I might want to put in pre-liquidated damages in the NDA. This would be a dollar amount I am owed if the other side violates the NDA terms. I would make sure I did not get crazy with the dollar amount and be sure it had some reasonable relationship to a ballpark estimate of actual damages.

 

I would typically want to be much more aggressive with extortionists (family and all things considered) but everyone must and should do what is right for them and their situation. Good luck to the OP (Original Poster).

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They might be honest on the deletion, the problem is that by law they can't delete after you pay, so if they sign they will the are liable both ways, and they want you to sign to cover their a$$. So best bet is what @Credator said tell them if they agree to some sort of that kind of agreement.

 

A collection is a collection regardless if paid or not, it will ding your credit no matter what. A paid collection is better for manual reviews and mortgages but that's it.

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Collection agencies will not sign any contracts of the sort, it takes them out of being in complete control of the account and gives the consumer some leverage, which they do not want a consumer to have. 

 

Even if you sue them they will claim that the person you talked with and made the agreement with did not have the authority to do so.

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