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What to do when credit agency fails to investigate within 30 days?


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I recently sent a dispute letter to Trans union for a water bill collection account and a 30 day late payment to Macy's. My son has the same name as mine but he's a Jr. who rents my basement apt. so we share the same property address and the water bill belongs to him. I explained this the Trans union supplied the proof. I mailed the letter out on July 18th 2013 by certified mail(signed cert. return card dated July 22 ) and did not get a response back until Sept. 13th!! Nothing was removed and I requested that they removed all the items that I disputed due to the fact that they took over 30 days but they keep stating that it was verified by the OC and that I need to contact them directly, can someone please give me some advice?

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